Windows 10/11, Microsoft Exchange, Microsoft Server Active Directory
Bradley Sapp
IT Cybersecurity Specialist (Network/InfoSec)
Grove City,Ohio
Summary
Skilled IT professional with 17 years of experience in enterprise systems and networks, IT processes, and cybersecurity. Strong history of leading successful teams of all sizes in the design and implementation of critical IT infrastructure projects. Proficient in the development and organization-wide policies and procedures, with the ability to guide long-term IT strategies and continual process improvement.
Overview
17
17
years of professional experience
11
11
years of post-secondary education
1
1
Certificate
1
1
Language
Work History
IT Cybersecurity Specialist (Network/Infosec)
Defense Information Systems Agency, DoD
Columbus, OH
06.2018 - Current
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
- Designed and implemented cloud network infrastructures along with intra- and inter-data center connections.
- Remotely analyzed and diagnosed complex network faults for end-users, recommending and implementing corrective measures.
Network Administrator
Knight Point Systems, DISA
Columbus, OH
10.2017 - 06.2018
- Took ownership of client requests from initiation through completion, and built alliances internally and within the DISA organization as Tier I/II support for DISA clients on a dedicated network application support (NAS) team
- Configure and maintain Juniper and Cisco firewalls
- Maximize customer operational performance by resolving IT issues
- Manage and maintain DNS zone files for multiple areas of operation
- Review tickets and automatically generated outage reports, and initiated restoration in line with client directed communication and resolution plans
- Performed daily management, configuration and implementation of Cisco Nexus devices
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
Systems Administrator
Tope Technology LLC, DISA
Columbus, OH
08.2010 - 09.2017
- Principle technical authority and lead specialist for application and system support in current organization, providing installation, configuration, troubleshooting and maintenance of hardware (laptops, desktops, printers, servers, eVOIP phones) and software by ensuring the availability and functionality of assigned information systems in a Windows and PC environment
- Led team of IT technicians in the performance of their duties on a daily basis
- Technical security expert providing guidance, interpretation, and implementation oversight of applicable information security policies, processes, and practices to ensure continued operational availability and integrity of enterprise applications, systems, networks, and data
- Represent organization on many large-scale projects as a technical authority over a wide range of Information Technology (IT) disciplines, systems, and applications
- Comprehensive knowledge of emerging technologies in an enterprise IT infrastructure, deep breadth of customer business processes, organizational plans and resource requirements
- Outstanding communication skills, to include both oral and written; presented information to all levels of DISA leadership on multiple projects enhancing the results in increased time and cost efficiencies.
- Created patches and solutions to fix bugs in existing applications.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
Network Administrator
Dynosi Government Solutions, DGS, DISA
Columbus, OH
01.2010 - 08.2010
- Directly support customers utilizing the NIPRNet Demilitarized Zone (DMZ), Releasable (REL) Demilitarized Zone (DMZ) (Canada, Great Britain, Australia, and USA), Federal (FED) Demilitarized Zone (DMZ), Global Counter Terrorism Forces (GCTF), and Combined Enterprise Regional Information Exchange System (CENTRIXS) Four Eyes (CFE) networks
- Provide customer services to coalition forces in support of REL and CENTRIXS enclaves
- This includes troubleshooting circuit connectivity, resetting account passwords, and identifying problems, make on the spot judgment calls to effectively restore services and make recommendations
- Provide on the job training to individuals and multiple personnel on different shifts by providing basic to advanced training on day-to-day tasks, procedures, and troubleshooting tools
- This is to increase the overall productivity and knowledge base of all personnel in the CNC to ensure that issues get handled appropriately
- Configure and troubleshoot Cisco 3650/3750 switches, Cisco 3800 routers, Sidewinder G2 firewalls, Dell PowerEdge 1855/2850 Servers, Taclane KG-175A and Taclane KG-175B encryption devices.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
Support Center Analyst
Computer Sciences Corporation, CSC, DISA
Columbus, OH
10.2009 - 01.2010
- Assigned to DISA’s Defense Information System Network (DISN) Customer Contact Center (DCCC) Columbus as a Support Center Analyst
- Directly supports the Global Network Support Center (GNSC) Asynchronous Transfer Mode (ATM), Commercial Vendor, IP Core, DISN Core, NIPRNet, SIPRNet, ATM Transport, Multi-Service Provisioning Platform (MSPP), PROMINA (IDNX) Networks in the fault isolation and problem resolution process
- Performs Quality Assurance on all TMS tickets for customer reported issues
- Performs first contact resolution actions or escalation to the next level Tier, via the Remedy Trouble Management System (TMS)
- Use a variety of configuration management tools to identify network information pertaining to a customer’s incident such as WWOLS-R, I3Tel, and ICATS.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Network Operations Center (NOC) Supervisor
Expedient Communications
Garfield Heights, OH
09.2008 - 09.2009
- Prioritizes the dynamically changing activities of six NOC analysts and support staff by assigning appropriate resources
- Responsible for coordination and development of advanced procedures to ensure the Network Operations Center is prepared to respond to a business interruption so that critical business functions can be resumed within a defined time frame and the amount of loss can be minimized
- Manage working relationships with other business units and maintain effective cross-functional communications
- Primary point-of-contact and coordination for vendors, service providers, long haul carriers, and partners.
- Managed Network Operating Center (NOC) technical infrastructure and server performance.
- Managed aspects of network operations center (NOC) operations.
- Oversaw distribution of patches and new software releases to support network security and integrity.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Held change management meetings to inform impacted staff of forthcoming network downtimes and alterations.
- Responded to network outages and issues related to circuits, websites, vendors and telecoms.
- Identified timeslots for preventive maintenance by examining work schedules and reducing service disruptions for network users.
Information Systems Technician/Network Administrator (Active Duty)
United States Navy
Wahiawa, HI
08.2004 - 08.2008
- Monitored NIPRNET, SIPRNET, CENTRIXS, CAS, and JWICS for performance and outages
- Primarily responsible for managing overall connectivity of the NIPRNET, SIPRNET, and JWICS network connectivity for the United States Navy Pacific Fleet, which includes over 110 fleet units, and 30 internal LAN users
- Configured premise, internal, external, and frequency Cisco routers which included access control lists (ACL’s), Serial/ Ethernet interfaces, OSPF networks, BGP networks, and TACACS
- These routers encapsulate the traffic to/from the DISN mainframe environments in IP packets over the NIPRNET/SIPRNET enclaves
- Provided support in the planning and coordination of the installation, testing, troubleshooting and maintenance of over 300 hardware and software devices during the transition to a new Network Operations Center (NOC) at NCTAMS PAC PRNOC
- I provided connectivity to DISN routers, hubs, switches, and servers by racking, running cable, and applying configuration to the devices
- Applied Information Assurance Vulnerability Alerts (IAVA) patches put out by Joint Task Force – Global Network Operations (JFT-GNO) / NetDefense to NIPRNET and SIPRNET virus scanners, routers, switches, and desktop workstations to ensure that Department of Defense (DOD) and Information Systems equipment are protected by both potential and real time attacks.
- Managed development of system protocols to deliver complete and persistent data set.
- Applied cybersecurity best practices to information system standards, directives and guidance for personnel, monitoring compliance across organization.
- Led development of internal education curricula for new employees, designing instructional programs to rapidly onboard information systems users.
- Developed exhaustive data reports and analysis to upper-management.
- Arranged staff-development programs such as training and workshops for staff at every level.
- Comprehensively maintained stability of essential data backups on nightly basis.
- Deployed antivirus and security solutions throughout entire system network.
- Conducted comprehensive system audits on regular basis.
- Collaborated with key personnel to verify data integrity and compliance with related regulatory guidelines and legal requirements.
- Monitored networks and network devices to resolve technical problems quickly.
Education
CompTIA Security+ CE - Network Security
PearsonVUE
Gahanna, Ohio 04.2010 - 03.2021
IAT Level II Compliant - Military Information Systems Technology
US Navy
Camp Smith, Halwa Heights, Hawaii 04.2006 - 04.2006
High School Diploma -
Wellington High School
Wellington, OH 06.2004 - 06.2004
ITIL 4 Foundations
Phoenix TS
Virtual 09.2021 - 09.2021
CompTIA Cloud+
PhoenixTS
Virtual 08.2021 - 08.2021
CompTIA Network+
PhoenixTS
Virtual 05.2021 - 05.2021
EC-Council Certified Ethical Hacker (CEH)
PhoenixTS
Virtual 03.2021 - 03.2021
Skills
Troubleshooting and Testing
Application Software
Project Management
Network Security
Communication
Customer Service
Additional Information
Active Top Secret Security Clearance. Renewed 2021
Software
F5, Cisco IOS, Wireshark, HP OpenView, VMWare, Juniper Firewall, DNS Server
Microsoft Teams, Excel, Outlook, Word
Certification
CompTIA Security+ CE
Timeline
ITIL 4 Foundations
Phoenix TS
09.2021 - 09.2021
CompTIA Cloud+
PhoenixTS
08.2021 - 08.2021
CompTIA Network+
PhoenixTS
05.2021 - 05.2021
EC-Council Certified Ethical Hacker (CEH)
PhoenixTS
03.2021 - 03.2021
CompTIA Security+ CE
03-2021
IT Cybersecurity Specialist (Network/Infosec)
Defense Information Systems Agency, DoD
06.2018 - Current
Network Administrator
Knight Point Systems, DISA
10.2017 - 06.2018
Systems Administrator
Tope Technology LLC, DISA
08.2010 - 09.2017
CompTIA Security+ CE - Network Security
PearsonVUE
04.2010 - 03.2021
Network Administrator
Dynosi Government Solutions, DGS, DISA
01.2010 - 08.2010
Support Center Analyst
Computer Sciences Corporation, CSC, DISA
10.2009 - 01.2010
Network Operations Center (NOC) Supervisor
Expedient Communications
09.2008 - 09.2009
IAT Level II Compliant - Military Information Systems Technology
US Navy
04.2006 - 04.2006
Information Systems Technician/Network Administrator (Active Duty)
United States Navy
08.2004 - 08.2008
High School Diploma -
Wellington High School
06.2004 - 06.2004