Elizabeth Carrion
Orlando,FL
Summary
Proven professional with a track record of enhancing customer experience at Sedgwick Claims Management, adept in technical skills and adaptability. Excelled in problem-solving and professionalism, significantly improving service levels. Mentored new hires at Darden Restaurants, showcasing reliability and a commitment to staff development.
Overview
6
6
years of professional experience
Work History
Care Team Representative
Sedgwick Claims Management
03.2024 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of policies, requirements, and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
Administrative Assistant
Fastening Specialists
05.2023 - 03.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Established administrative work procedures to track staff's daily tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Call Center Representative
Navient Solutions
02.2022 - 05.2023
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Certified Trainer
Darden Restaurants, Inc
08.2018 - 02.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Documented attendance, participation, and progress.
- Monitored participant workflow and behaviors throughout training process.
Education
High School Diploma -
Osceola High School
Kissimmee, FL05-2018
Skills
- Technical skills
- Adaptability
- Problem-solving aptitude
- Professionalism
- Reliability
Timeline
Care Team Representative
Sedgwick Claims Management
03.2024 - Current
Administrative Assistant
Fastening Specialists
05.2023 - 03.2024
Call Center Representative
Navient Solutions
02.2022 - 05.2023
Certified Trainer
Darden Restaurants, Inc
08.2018 - 02.2022
High School Diploma -
Osceola High School
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