Sarah Wollentarski
Alpharetta,GA
Summary
Adept in operational efficiency and team leadership, I significantly enhanced service processes at Dent Wizard, fostering customer satisfaction and revenue growth. My trilingual capabilities and expertise in staff training underscore my ability to excel in diverse environments. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Fixed Operations Manager
Dent Wizard
09.2023 - Current
- Reduced repair cycle times through streamlined workflows and effective resource allocation.
- Coordinated schedules between service technicians, advisors, and customers for optimal utilization of resources, maximizing customer satisfaction.
- Ensured compliance with industry regulations, safety standards, and company policies at all times.
- Maintained open lines of communication with manufacturers regarding technical updates, recalls, or other relevant information affecting dealership operations or customers'' vehicles.
- Increased revenue by identifying upselling opportunities and fostering strong client relationships.
- Improved customer satisfaction by implementing efficient service processes and staff training programs.
Service Advisor
Nalley Toyota Of Roswell
09.2022 - 08.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Service Representative
Carl Black Buick GMC Roswell
02.2022 - 09.2022
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Accepted payments and updated accounts with latest information.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
- Scheduled appointment to resolve more complex issues.
Education
Associates - Business Administration And Management
Georgia State University
Atlanta, GA05.2026
Skills
- Trilingual ( English: Native , Portuguese: Native , Spanish: Fluent )
- Operational Efficiency
- Staff Training and Development
- Team Leadership
- Customer Service
- Decision-Making
- Business Leadership
Timeline
Fixed Operations Manager
Dent Wizard
09.2023 - Current
Service Advisor
Nalley Toyota Of Roswell
09.2022 - 08.2023
Service Representative
Carl Black Buick GMC Roswell
02.2022 - 09.2022
Associates - Business Administration And Management
Georgia State University
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