Gary Martin
Vancouver,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader experienced in partnering with coworkers to promote engaged, empowering work culture.
Overview
7
7
years of professional experience
Work History
Parts Counter Sales Person
Dick Hannah Subaru
08.2022 - Current
- Collaborated with team members to achieve monthly sales targets and improve overall department performance.
- Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.
- Served as a mentor to new hires, helping them get acclimated to their roles and contributing to a positive team dynamic.
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Crosstrained in other areas of the dealership, gaining valuable perspective into overall business operations.
Parts Specialist/Automotive Service Writer
Dick Hannah - CJDR
10.2017 - 04.2020
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Telephone Service - Professionally processed 60+ calls per day, providing information and service to ensure customer satisfaction.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Provided exceptional customer support to every guest to promote satisfaction and exceed service guidelines.
- Tracked parts use and charged items to customer accounts for billing.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Coordinated vehicle pick-up or delivery arrangements for customers when necessary, ensuring seamless transition from start to finish of service experience.
- Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
Education
High School Diploma -
Battle Ground High School
Battle Ground, WA06.2004
Leadership Program -
Kemper Military School
Booneville, MO05.2002
Skills
- Customer Care
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Upselling Products and Services
- CDK Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Pulling Parts
- Order and Refund Processing
- Cash Register and Credit Card Operations
- Shipping and Receiving
- Inventory Monitoring and Management
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Collaborated with Process Engineering team in the development of new Critical Process Verification schedule and process flow. Greatly reducing frequency, material costs, and tool down time.
- Effectively trained and lead team to become the highest performing shift on a consistent basis.
Timeline
Parts Counter Sales Person
Dick Hannah Subaru
08.2022 - Current
Parts Specialist/Automotive Service Writer
Dick Hannah - CJDR
10.2017 - 04.2020
High School Diploma -
Battle Ground High School
Leadership Program -
Kemper Military School
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