Summary
Overview
Work History
Education
Skills
Eivdence of Excellence
Websites
Work Availability
Languages
Timeline
Generic
Chris Kleindl

Chris Kleindl

Shakopee,MN

Summary

Energetic customer service with 10+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Overview

17
17
years of professional experience

Work History

Operations Supervisor

Staples
04.2024 - Current

Merchandising & Inventory Supervisors demonstrate their passion for Sales Floor Merchandising and Signage Standards, Inventory Management, Back-Room Operations, and Customer Service through actions and coaching. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture and hiring immediately.

Play a central role in helping your store, people, and customers win.

  • Process accurate and efficient inventory controls: Zero Balance, Return to Vendor, Return to Warehouse, Cross Channel Returns, Reserve online pick up in-store
  • Execute all product activities including truck unloading, sorting, stocking, and maintaining stock levels
  • Execute Weekly Planograms and seasonal promo merchandising changeover
  • Deliver exceptional customer service
  • Understand and utilize basic selling skills to properly engage and present solutions to our customers
  • Provide an inviting environment for the customers by maintaining a neat and clean store
  • Perform front-end responsibilities such as cashier, returns, and online reservations
  • Provide store leadership when scheduled as the “Manager on Duty”
  • Be flexible to perform other duties as assigned

Crew Member

Culver's
01.2023 - 04.2024
  • Greet guests with a smile, and serve and make fresh-to-order meals for the guests in an energetic, supportive environment with flexible schedules and on-the-job training.

Senior Guest Advisor

GameStop
10.2021 - 11.2022
  • The Senior Game Advisor’s primary function is to assist the store management team in supervising all store activities as well as providing friendly, open, and enthusiastic service to customers, in person and on the phone, including answering questions and assisting with product selection, purchase, or return. Assist with store merchandising, inventory control, loss prevention, restocking, store cleaning, and maintenance.

Warehouse Sorter

Amazon MSP5
09.2021 - 11.2022
  • Sorting packages, making sure that the customer packages are getting to the correct destination on time, and maintaining a safe working environment.

Customer Service Representative

Home Depot
05.2022 - 08.2022
  • Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools and provide information to customers in order to sell an entire project.

Operations Manager

Office Depot
06.2017 - 05.2020
  • 1. Profit Management: Responsible for the store's controllable profit, providing weekly updates to the General Manager and implementing actions to enhance profitability.

    2. Merchandise Processing: Oversee accurate processing of merchandise per established procedures and visual standards. Provide feedback and identify opportunities for improvement among Merchandising Stock Associates.

    3. Inventory Management: Work with the General Manager to monitor inventory levels and resolve discrepancies, ensuring effective merchandise flow and replenishment.

    4. Store Operations Leadership: Lead store opening processes in the absence of other managers, complete morning reports, and ensure adherence to operational guidelines during opening shifts.

    5. External Key Carrier Responsibilities: Ensure safety and security of the store and associates, perform alarm system operations, and manage cash handling and daily store balancing.

    6. Merchandise Presentation: Ensure compliance with merchandise presentation guidelines, including EBW and POG updates, and oversee weekly ad-sets, pricing, and signage.

    7. Loss Prevention Compliance: Adhere to loss prevention policies, process daily cash transactions, and partner with the Shrink Captain to promote a safe work environment.

    8. Management Training: Complete relevant trainings, including Anti-Harassment and the Code of Ethics, while adhering to OSHA and Workers' Compensation guidelines.

    9. Certification and Compliance: Maintain Sales Leader certification and complete necessary management training, ensuring compliance with legal requirements.

Crew Member

Culver's
08.2011 - 06.2017
  • Greet guests with a smile, and serve and make fresh-to-order meals for the guests in an energetic, supportive environment with flexible schedules and on-the-job training.

Food & Beverage Specialist

Canterbury Park
04.2015 - 02.2016
  • Cashier, greeting customers, cleaning, washing dishes, front-facing items, stocking, counting shift drawers, cash handling, prepping food, and stocking the food lines as needed.

Cashier

Shakopee Mdewakanton Sioux Community
08.2009 - 10.2010
  • Cashier, greeting customers, cleaning, washing dishes, front-facing items, stocking, counting shift drawers, cash handling.

Pizza Maker

Papa Murphy's
09.2007 - 10.2009
  • Cashier, greeting customers, cleaning, washing dishes, front-facing items, stocking, prepping food, and stocking the food lines as needed.

Education

High School Diploma -

Southwest Metro Educational Cooperative
Shakopee, MN
06-2016

GED -

Shakopee High School
Shakopee, MN
06-2010

Skills

  • Strong customer experience
  • Problem Solver
  • Process improvement
  • Vendor Relations
  • Retail Management
  • Loss Prevention
  • Logistics

  • Cross-functional team leadership
  • Inventory Management
  • Computer Skills
  • Leadership
  • Team building
  • Employee training
  • Inventory control

Eivdence of Excellence

Evidence of Excellence

  • Increased Operational Efficiency at Staples:
    Implemented new inventory management practices that reduced back-room clutter by 30%, leading to faster item retrieval and a 15% increase in customer satisfaction scores related to product availability.
  • Sales Performance at Home Depot:
    Achieved top 5% in sales performance among Customer Service/Sales associates within the first three months, demonstrating quick adaptability and a strong sales acumen.
  • Leadership and Growth at Office Depot:
    Promoted from Sales Associate to Operations Manager within three years, showcasing significant leadership capabilities and contributions to store operations. Led initiatives that resulted in a 20% improvement in inventory accuracy and a 10% increase in customer return rates through enhanced customer experiences.
  • Customer Service Excellence at Culver's:
    Consistently received positive customer feedback, contributing to a 5-star Yelp rating during tenure. Recognized by management for exceptional service, leading to a nomination for Employee of the Month twice in one year.
  • Volunteer Commitment:
    Long-term volunteer with the Shakopee Boys Basketball Association, contributing over 100 hours annually, enhancing community engagement and demonstrating reliability and commitment to local youth development.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual

Timeline

Operations Supervisor

Staples
04.2024 - Current

Crew Member

Culver's
01.2023 - 04.2024

Customer Service Representative

Home Depot
05.2022 - 08.2022

Senior Guest Advisor

GameStop
10.2021 - 11.2022

Warehouse Sorter

Amazon MSP5
09.2021 - 11.2022

Operations Manager

Office Depot
06.2017 - 05.2020

Food & Beverage Specialist

Canterbury Park
04.2015 - 02.2016

Crew Member

Culver's
08.2011 - 06.2017

Cashier

Shakopee Mdewakanton Sioux Community
08.2009 - 10.2010

Pizza Maker

Papa Murphy's
09.2007 - 10.2009

High School Diploma -

Southwest Metro Educational Cooperative

GED -

Shakopee High School
Chris Kleindl