Summary
Overview
Work History
Education
Timeline
Generic
Sonya Tierney

Sonya Tierney

Jackson Township

Summary

Knowledgeable Desired Position with solid background as Teller, known for efficient transaction processing and excellent customer service. Proven ability to enhance customer satisfaction and streamline operations in fast-paced environment. Demonstrated proficiency in cash handling and banking software, with strong attention to detail and communication skills.

Experienced with cash handling, customer service, and banking operations as Teller. Utilizes strong communication and problem-solving skills to address customer needs efficiently. Track record of maintaining accuracy in financial transactions and ensuring positive customer experience.

Overview

26
26
years of professional experience

Work History

Teller 1

TD Bank
01.2024 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Educated customers on use of banking website and mobile apps.
  • Boosted cross-selling of bank products by identifying customer needs during transactions.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Participated with team members building enthusiasm and momentum to exceed customers expectations and excell in daily goals with chat communication, morning huddles and shout outs of celebration.

Customer Service Manager

Bank of America
11.2005 - 03.2010
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Increased team productivity by providing ongoing training and support to customer service representatives.

Teller Operational Supervisor

Santander Bank Us
10.2003 - 11.2005
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

Teller Supervisor

SI Bank & Trust/Independence Bank
01.2001 - 10.2003
  • Managed teller schedules, ensuring adequate staffing levels during peak business hours.
  • Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
  • Counted cash drawers and made bank deposits.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.

Teller/Head Teller

Sovereign Bank
08.1999 - 01.2001
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
  • Reduced queue times during peak hours with effective cash handling and prompt service.

Education

High School Diploma - Art History,

Jackson Memorial High School
Jackson NJ
06.1993

Timeline

Teller 1

TD Bank
01.2024 - Current

Customer Service Manager

Bank of America
11.2005 - 03.2010

Teller Operational Supervisor

Santander Bank Us
10.2003 - 11.2005

Teller Supervisor

SI Bank & Trust/Independence Bank
01.2001 - 10.2003

Teller/Head Teller

Sovereign Bank
08.1999 - 01.2001

High School Diploma - Art History,

Jackson Memorial High School
Sonya Tierney