Open To Work
Zet M Haywood
St Louis,MO
Summary
Dynamic delivery driver with a clean driving record and a positive attitude, recognized for enhancing customer satisfaction at Hogan / Breakthru Beverage. Proven ability in time management and problem-solving, consistently optimizing routes for efficiency and ensuring timely deliveries. Committed to teamwork and maintaining high standards of professionalism in all interactions.
Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.
Dependable [Desired Position] with solid background in timely deliveries and route optimization. Proven track record of maintaining accurate records and ensuring customer satisfaction. Demonstrated effective time management and excellent problem-solving skills in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Delivery Driver
Hogan / Breakthru Beverage
01.2024 - 05.2025
- Delivered products efficiently, ensuring timely arrival to customers.
- Conducted vehicle inspections to maintain safety and compliance standards.
- Managed delivery schedules, optimizing routes for fuel efficiency and prompt service.
- Provided exceptional customer service, addressing inquiries and resolving issues on-site.
- Assisted in inventory management by tracking deliveries and maintaining accurate records.
- Utilized GPS technology to navigate routes effectively and enhance delivery accuracy.
- Trained new drivers on safety protocols and operational procedures to ensure team effectiveness.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Minimized company liability and risks to loads by obeying traffic laws.
- Inspected load security and checked for damages.
Delivery Driver
Mail Management Services
10.2021 - 10.2023
- Collaborated with warehouse staff to streamline loading processes and improve turnaround times.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Successfully avoided time delivery delays by carefully planning best routes.
- Operated light trucks to deliver loads as far as [Number] miles from home location.
- Delivered products efficiently, ensuring timely arrival to customers.
- Assisted in inventory management by tracking deliveries and maintaining accurate records.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Inspected load security and checked for damages.
Bus Operator
Bi State Development
11.2010 - 11.2022
- Operated transit buses efficiently, ensuring timely and safe passenger transportation.
- Conducted pre-trip inspections to verify vehicle safety and compliance with regulations.
- Managed passenger interactions, providing information and assistance as needed.
- Implemented route adjustments to optimize travel time and enhance service reliability.
- Maintained accurate records of trips, incidents, and maintenance logs for review purposes.
- Collaborated with dispatch teams to report issues and coordinate service changes.
- Monitored traffic conditions to adapt driving strategies for improved efficiency.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Maintained full understanding of local roads and traffic patterns.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Worked different route every day based on changing passenger locations and destinations.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Retained bus system, route and stop knowledge for informative customer advice.
- Communicated regularly with central dispatch teams to report delays and route changes.
Delivery Driver
Postal Fleet Service
09.2019 - 10.2021
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
- Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
Education
High School Diploma -
Mehlville Senior High
St Louis, MO05-1991
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
- Loading and unloading
- Clean driving record
Work Preference
Work Type
Full TimePart TimeTimeline
Delivery Driver
Hogan / Breakthru Beverage
01.2024 - 05.2025
Delivery Driver
Mail Management Services
10.2021 - 10.2023
Delivery Driver
Postal Fleet Service
09.2019 - 10.2021
Bus Operator
Bi State Development
11.2010 - 11.2022
High School Diploma -
Mehlville Senior High