Taber Thorpe
Johnstown,CO
Summary
Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.
Overview
8
8
years of professional experience
Work History
Patient Access Specialist
UCHealth
07.2022 - Current
- Collected and validated patient demographics and insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Customer Service Specialist
YMCA Of Northern Colorado
05.2020 - Current
- Described and explained details about Membership options to inform customers and guide purchasing decisions.
- Educated customers on company systems, form completion, and access to services.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
- Took payment information and other pertinent information such as addresses and phone numbers in order to process memberships.
Internship Student
Milliken Elementary Shool
01.2020 - 03.2020
- Applied variety of psychological methods and techniques in screening, assessment, and evaluation of students
- Counseled Students to help understand and overcome personal, social and behavioral problems
- Shadowed primary school counselor as she went into classrooms and did activities to help students progress
- Shadowed primary school counselor as she covered for the principle for a day and acted as primary disciplinary for the day
Office Assistant Lead Worker
University Of Northern Colorado Recreation Center
08.2016 - 12.2019
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Word and Excel
- Maintained high levels of customer satisfaction by quickly and professionally greeting guests and helping quickly and efficiently with anything ranging from memberships, club sports dues, tickets for Outdoor Pursuits, giving out parking passes and much more
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Maintained financial accuracy by collecting deposits, fees and payments
- Kept reception area clean and neat to give visitors positive first impression
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to make the team work better together and work at a higher efficiency
Cashier
Olde Glory Fireworks
06.2017 - 07.2018
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Checked prices for customers and processed items sold by scanning barcodes
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Checked identification for proof-of-age and refusing firework sales to those that were underaged
Education
High School Diploma -
Roosevelt High School
Johnstown, CO05.2015
Bachelor of Arts - Psychology
University Of Northern Colorado
Greeley, CO12.2020
Skills
- Counseling and therapy
- Customer Service
- Cash Management
- Technical support
- Project Management
- MS Office
- Microsoft Excel
- Documentation
- Training
- Time management
- Spreadsheet management
- Bookkeeping
- Conference planning
Additional Information
I have LgMD2i Muscular dystrophy. This inhibits from doing many physical tasks, however, it does not affect my ability to help customers and keep a strong, positive work ethic.
Timeline
Patient Access Specialist
UCHealth
07.2022 - Current
Customer Service Specialist
YMCA Of Northern Colorado
05.2020 - Current
Internship Student
Milliken Elementary Shool
01.2020 - 03.2020
Cashier
Olde Glory Fireworks
06.2017 - 07.2018
Office Assistant Lead Worker
University Of Northern Colorado Recreation Center
08.2016 - 12.2019
High School Diploma -
Roosevelt High School
Bachelor of Arts - Psychology
University Of Northern Colorado
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