I am a knowledgeable and dedicated customer service professional with extensive experience in the administrative and healthcare industry. I am a solid team player with an outgoing, positive demeanor, and proven skills in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success. I specialize in exemplifying quality, speed, and optimization.
Hi, I’m
Karla R. Ephfrom
Customer Service
Madison,MS
Summary
Overview
24
years of professional experience
1
Certification
Work History
PROTEL COMMUNICATIONS
Virtual Customer Service Representative
10.2015 - Current
Job overview
- Recording details of inquiries or complaints to maintain up-to-date records of customer interactions.
- Developed strong relationships with clients through empathetic communication and genuine concern for their needs.
- Providing exceptional customer service to clients in a fast-paced call center environment.
GI Associates
Patient Registration Representative
05.2012 - 03.2013
Job overview
- Maintained a positive attitude when dealing with customers and staff members
- Successfully navigated electronic health records systems to enter data accurately and efficiently
- Gathered demographic and insurance information to register patients for medical appointments.
Blue Cross Blue Shield
Claims Specialist
04.2006 - 08.2008
Job overview
- Analyzed claims data to determine appropriate resolution of cases according to company policies and procedures
- Reviewed incoming documentation for completeness prior to processing a claim
- Assisted patients with scheduling to quickly obtain needed appointments
Saks Inc
Training Coach
07.2004 - 04.2006
Job overview
- Maintained accurate records of all customer interactions in a timely manner
- Processed credit applications and verified customers' financial information to authorize loans
- Verified accuracy of account information prior to processing payments or closing accounts
Jackson Hinds Comprehensive Health Center
Receptionist
09.2003 - 06.2004
Job overview
- Maintained accurate records of all incoming calls, messages, and visitors
- Maintained office equipment and reported malfunctions for servicing
- Answered phones professionally in accordance with organizational protocols
AmeriCorps
Program Instructor
09.2002 - 09.2003
Job overview
- Organized and obtained training job aids, course materials and handouts
- Guided and advised students on educational and social matters pertaining to further education and future careers
- Adapted instructional strategies to meet student needs
St. Dominic's Hospital
Unit Secretary
10.2000 - 07.2002
Job overview
- Provided support with patient registration and billing
- Assisted with coding procedures and billing processes while ensuring compliance with HIPAA regulations
- Organized patient records and medical charts in an efficient manner to ensure accuracy of data
Education
Belhaven CollegeJackson, MS
Bachelor of Science from Business Administration
05.2004
University Overview
Hinds Community CollegePearl, MS
Associate in Science from Medical Terminology
05.2002
University Overview
Skills
- Customer Service, Communication Skills, Call Center, Customer Care Experience
Certification
At-Home Profession Medical Billing and Coding
Sheriff Deputy Award at Saks Incorporated.
Sheriff Deputy Award at Saks Incorporated.
I acquired this award because of my accuracy to attention and detail. I am detailed oriented as well. I researched provided information and was able to provide the necessary documentation requested .
Availability
See my work availability
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Available
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Work Preference
Work Type
Part TimeWork Location
RemoteHybridImportant To Me
Work-life balanceFlexible work hoursWork from home optionPaid time offPaid sick leave4-day work weekHealthcare benefitsCareer advancementTimeline
Virtual Customer Service Representative
PROTEL COMMUNICATIONS
10.2015 - Current
Patient Registration Representative
GI Associates
05.2012 - 03.2013
Claims Specialist
Blue Cross Blue Shield
04.2006 - 08.2008
Training Coach
Saks Inc
07.2004 - 04.2006
Receptionist
Jackson Hinds Comprehensive Health Center
09.2003 - 06.2004
Program Instructor
AmeriCorps
09.2002 - 09.2003
Unit Secretary
St. Dominic's Hospital
10.2000 - 07.2002
Hinds Community College
Associate in Science from Medical Terminology
Belhaven College
Bachelor of Science from Business Administration
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