Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

September Hill

Garland,TX

Summary

I am a highly organized and detailed senior level sales and marketing professional with a solid track record. I utilize persuasive personality to achieve sales goals and meet quotas. I understand the importance of providing extraordinary customer service while recognizing the need to balance profitable growth with customer satisfaction. I am currently looking to continue a successful career in sales with opportunities for advancement. Experienced Sales Expert with 25+ years providing guidance to customers and companies for streamlining sales procedures. Dealt directly with customers to understand and meet product and service needs, keeping sales department operating at peak efficiency through inventory and resource management as well as training and personal development of individual sales associates. Dedicated team leader building sales and exceeding company objectives.

Overview

15
15
years of professional experience

Work History

Virtual Sales Expert

AT&T Mobility
Richards, TX
09.2021 - Current
  • Leveraged digital and telephone approaches to generate sales leads.
  • Employed mathematical skills to calculate purchase, negotiate price and draft contract.
  • Set up customer accounts in Opus/Salesforce with complete information.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Took inbound calls on headset, promoting products and services to secure new accounts.
  • Delivered superior customer support to improve account retention rate.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Negotiated prices, terms of sale and service agreement to close transactions.
  • Contacted new and existing customers to discuss product and service solutions.

Business Account Manager

Sprint
Overland Park, KS
01.2015 - Current
  • Develop knowledge of Sprint products and services in order to maintain and grow a base of accounts
  • Foster professional and productive relationships with customers
  • Prepare and present proposals to Sprint business customers
  • Cultivate internal relationships with other departments within Sprint to best address the customers’ needs
  • Create and manage opportunities inside the sales management database
  • Create binding sales contracts with the sales documentation system.

Home Solutions Sales Executive

AT&T
Kansas City, MO
01.2008 - 01.2015
  • Responsible for acquiring new residential customers within an assigned geographical area
  • Exceed sales objectives by going door to door in neighborhoods selling consumer products
  • Conduct effective marketing and sales presentations
  • Tracked and reported production through established reporting procedures.

Retail Sales Consultant

AT&T
Addison, TX
  • Possess a competitive spirit and desire to meet and exceed sales goals
  • Stay up-to-date on the latest data/entertainment technology and devices
  • Educate and engage customers through product demonstrations
  • Understand customers' needs and help them discover how products meet their needs
  • Multi-task in a fast paced team environment
  • Interact with customers and provide prompt and courteous customer service to all customers.

Manager Assist

AT&T
Richardson, TX
  • Provide coaching and support to all call center representatives based on business needs Responsible for directly supporting two teams with in the call center; this includes running team meetings, quick hits, conducting side by side call observations and driving competition amongst the team
  • Work collaboratively with the "FUN” at work committee to create and implement incentives and center wide activities that promote a fun environment while driving results
  • Addressed and resolved customer escalations successfully in a professional and timely manner Partner w/ Management to provide feedback specific to Rep behavior.

Business to Business Representative

AT&T
Plano, TX
  • Provided service solutions for Business/Commercial account with up to 100 lines
  • Consistently meet and exceed sales quotas that include Gross Adds, Features,
  • Accessories, MRC, U-verse, DSL, DirecTV and Go Phone
  • Conducted risk analysis and credit evaluations for consumer and business accounts
  • Selected by management to conduct systems and sales training on U-verse products and services; providing solutions that have increased center sales
  • Contributed to the design of a step-by-step sales process that has been established as the training curriculum for new sales representatives
  • Used analytical and problem solving skills to overcome customer objections, increase sales and consistently exceeding company quotas

Telesales Rep

AT&T
Richardson, TX
  • Assists new and existing customers with the purchase of all equipment and service offered by the Company
  • Provide customer assistance with promotions
  • Work exclusively in a Telesales environment, receiving inbound calls
  • Consistently achieve sales and customer service objectives
  • Maintain sales quota Handles administrative aspects of the sale
  • Drive revenue by communicating the benefits of all products, services, features, plans and special offers to new and existing customers as appropriate
  • Provides World Class experience by providing information on all products, services, accessories, service features, pricing plans, roaming and data to the assigned team
  • Successfully completed all sales and training programs that are identified as core curriculum

Education

B.S - Business Administration

Fisk University
01.1977

Associate of Arts - Child Care Management

Collin County Community College District
Plano, TX

Skills

  • SKILLS AND QUALIFICATIONS
  • Client Relations/Relationship Management
  • Lead Generation
  • B2B Account Management
  • Prospecting/Cold Calling
  • Proposition and solution selling
  • RFP/RFI/ Bid Preparation
  • Sales/Marketing Strategizing
  • Business Development
  • Sales Cycle Management
  • Competitive Analysis
  • Territory Management
  • Proposal Development
  • Revenue Generation
  • [Type] Industry Expertisess
  • [Type] Industry Expertisesa

Affiliations

2010 Summit Circle of Excellence Winner Honorary member of the " Own It" recognition program Ranked in the Top 10 for performance on a consistent basis Member of the FUN at Work Committee Active member of the Rep Assist Program

Timeline

Virtual Sales Expert

AT&T Mobility
09.2021 - Current

Business Account Manager

Sprint
01.2015 - Current

Home Solutions Sales Executive

AT&T
01.2008 - 01.2015

Retail Sales Consultant

AT&T

Manager Assist

AT&T

Business to Business Representative

AT&T

Telesales Rep

AT&T

B.S - Business Administration

Fisk University

Associate of Arts - Child Care Management

Collin County Community College District

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September Hill