Hi, I’m
ANAHALEE YARBROUGH
NORTH LAS VEGAS,NV
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Highly experienced in sales and customer service known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
years of professional experience
1
Certificate
Work History
Airgas, an Air Liquide
Total Access Specialist
04.2024 - Current
Job overview
- Achieved sales targets consistently by applying effective sales strategies and techniques.
- Implemented strategic sales plans for expanding customer base and achieving sales targets.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Implemented strategic sales techniques to upsell products and exceed monthly sales targets consistently.
Gusto
Payroll Advocate
11.2023 - Current
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
- Improved overall client satisfaction rates by promptly addressing concerns or issues with proposed solutions.
Coin Cloud Inc
Training Facilitator
07.2022 - 06.2023
Job overview
- Worked alongside the largest bitcoin kiosk operator while focusing on program leadership and facilities
- Facilitated growth sessions to ensure that the programmatic implementation aligned with the organizational mission and vision
- Drove participant learning and mastery of each practice
- Implemented the centrally developed program curriculum
- Ensured high-quality experiences for participants.
- Documented class attendance and participation and provided feedback to management.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Taught more than 3 classes or workshops per year
- Mentored 2 employees per month after classes in order to monitor progress in technical support and client retention areas
Celsius Network
Training Facilitator
03.2022 - 07.2022
Job overview
- Resolved all inquiries that users had in a professional and timely manner
- Provided direct customer support via tickets and live chat
- Identified customer needs
- Documented class attendance and participation and provided feedback to management.
- Identified areas in need of improvement and implemented solutions.
- Gathered feedback from team and department leaders to devise new training materials targeted on current needs.
Capitol One
Senior Coordinator and Credit Bureau Disputes
11.2018 - 02.2022
Job overview
- Performed a variety of work related to credit reporting disputed to ensure compliance.
- Managed Inbound calls while performing account level research to overcome customer objections.
- Utilized effective communication skills with a strong customer focus rooted in empathy and problem-solving.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Entered data, generated reports, and produced tracking documents.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
Cox Communications
Retention Specialist
04.2016 - 01.2018
Job overview
- Customer service
- Answered inbound calls from customers regarding Cable services
- Offered services to retain customers
- Applied various credits to accounts
- Built constructive customer relationships to improve loyalty and recommendations.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Evaluated current customer retention strategies and recommended improvements.
Education
Cimarron Memorial High SchoolLas Vegas
High School Diploma
07.2004
Skills
- Innovative Training Approaches
- Professional Phone Etiquette
- Providing Feedback
- Training Solutions Development
- Client Retention
- Employee Mentoring
- Remote Instruction
- Active Listening
- Disciplinary Procedures
Certification
- Certified Community Health Worker- 2023
- Adobe Certified- 2019
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Total Access Specialist
Airgas, an Air Liquide
04.2024 - Current
Payroll Advocate
Gusto
11.2023 - Current
Training Facilitator
Coin Cloud Inc
07.2022 - 06.2023
Training Facilitator
Celsius Network
03.2022 - 07.2022
Senior Coordinator and Credit Bureau Disputes
Capitol One
11.2018 - 02.2022
Retention Specialist
Cox Communications
04.2016 - 01.2018
Cimarron Memorial High School
High School Diploma
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