Cameran Guevara
Las Vegas,United States
Summary
Proven track record of providing superior customer service and creating positive customer experiences. Able to multitask and prioritize tasks in a fast-paced environment. Driven Busser with 6 years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty. Entry-level Food Runner and true team player remains cool under extreme pressure in high-tempo kitchens. Takes direction well and consistently meets schedule requirements. Backs up servers, back bars and kitchen staff to deliver outstanding customer service to patrons.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Busser
Zouk Group/Fuhu
04.2022 - Current
- Excels at working in a "Vibe" dining scene, has a club feel with some implications of a fine dining restaurant
- Work in a fast paced level while holding a professional level of customer service.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Moderator
Twitch
02.2020 - Current
- Investigated and resolved complex content issues to achieve turnaround times and standards of quality.
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Partnered with IT support to troubleshoot and address platform issues.
Busser/Runner/Take Out
P.f. Changs
12.2018 - 03.2022
- Trained new staff in bussing and cleaning procedures.
- Assisted with bussing tables and cleaning up spills.
- Established rapport with customers by providing friendly and attentive service.
- Greeted customers and provided outstanding customer service.
- Answered customer questions about food and beverage items and assisted with menu selections.
Lifeguard
Wyndham
05.2019 - 10.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Education
College of Southern Nevada
Las Vegas, NV01.2021
Skills
- Beverage Service
- Guest Relations
- Inventory Management
- Table Bussing
- Food Running
- Food Safety
- Team Collaboration
- Online Editing
- Guest service management
- Pre-bussing operations
- Customer Service-Oriented
- Dining room organization
Certification
- First Aid/CPR Certified
Timeline
Busser
Zouk Group/Fuhu
04.2022 - Current
Moderator
Twitch
02.2020 - Current
Lifeguard
Wyndham
05.2019 - 10.2019
Busser/Runner/Take Out
P.f. Changs
12.2018 - 03.2022
College of Southern Nevada
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