Your Name
Alexandria,VA
Summary
Detail-oriented Quality Data Analyst adept at performing data analysis and recognizing key problem areas to assist in root cause identification. Exceptionally talented at auditing data on regular basis to provide data integrity and quality on all USCIS service production areas.
Overview
7
7
years of professional experience
Work History
Quality Data Analyst
ISI
Arlington, VA
09.2016 - Current
- Promoted to Quality Data Analyst within three months of being a General Clerk I after demonstrating Excellency and reliability.
- Was among the Special Task team within the Quality Data Analysts, that utilized reporting functions within USCIS-provided tools like SMART, to create, generate, distribute, filter, review and monitor performance compliance and timeliness.
- Delivered exceptional performance that exceeds USCIS expectations of quality standards that are critical to successful performance of services at Potomac Service Center.
- Conducted quality control inspections on correspondence management, file operations and data collection on a regular recurring basis.
- Proficiently used various USCIS-provided systems such as RAILS, CLAIMS 3, CIS2, ELIS, TECS by ELIS and ECHO utilizing tools to identify non-conformances.
- Protected the files integrity, every person’s identity through physical and electronic data security and ensured that each application or petition is properly prepared for swift and efficient adjudication.
- Interfaced with production supervisors to drive corrective and preventive action in each production team in response to opportunities for improvement identified during audits.
- Recommended continual improvement suggestions to the appropriate supervisor and/or manager and assisted in the development and maintenance of quality procedures and checklists.
- Responsible for accurate and timely recordkeeping on all inspections using Automated Reporting Tool (ART) and quality databases.
- Conducted performance assessment by sampling required tasks and services by both planned and random inspections as well as 100% inspections to determine if performance requirement standards are met.
- Compiled information to generate relevant reports of trending analysis and identified quality challenged process or individual.
- Designed reports to track file movements and processing activities at YSC to perceive outliers by incorporating knowledge and insight.
- Used statistically valid sampling techniques to determine the suitability and effectiveness of key processes applicable to their area of responsibility.
- Performed analysis of the process and procedures identified as deficient in determining the root cause of the deficiency.
- Ensured requirements are understood and properly communicated and recommended updates to work instructions when needed.
- Performed follow-up inspections to ensure actions planned were implemented and that they were effective in eliminating the root causes identified.
General Clerk I
Arlington, VA
06.2016 - 09.2016
- Examined correspondences and undelivered mails to determine applicant/petitioners request and routed documents to the appropriate department and/or officer.
- Collected information from forms and source documents and correctly input data into various formatted screens within established timeframes.
- Tracked files in the appropriate file tracking systems (RAILS) upon movement and accurately updated data in various USCIS systems.
- Resolved issues identified through system generated error and recurring reports.
- Accurately interfiled, connected and routed Correspondence or Request for Evidence (RFE) with their corresponding files and updated systems accordingly.
- Researched further information on files with incomplete information.
- Reviewed supporting documents in electronic and paper format corresponding to an application or petition, to identify and record alias names and dates of birth used by applicant or petitioner.
- Supported USCIS Adjudication functions by providing clerical and administrative support for the adjudication process.
- Accurately performed system queries and searches and attached documents accordingly either physically or electronically.
- Processed different form types including I-765, I-130, I-90, I-539, I-601A and I-751 in accordance with USCIS procedures and guidelines and prepare files for Adjudications to facilitate the means for a decision in a timely manner.
- Prepared a variety of reports utilizing software applications and retrieving information from other software systems including databases, spreadsheets, graphics and word processing.
Substitute Teacher
Fairfax County Public Schools
Fairfax, VA
04.2014 - 06.2016
- Fulfilled both short and long term substitute assignments across all subject areas for students of varied academic/age levels (grades k-12).
- Met the needs of students with limited English language proficiency as well as learning disabilities.
- Adapted quickly to a variety of subjects, grade levels and teaching styles to present information effectively to students.
- Supervised different activities, classwork, and projects and maintained a positive and focused environment.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Tracked and documented students’ progress and provided constructive feedback.
- Emphasized social learning by promoting values such as collaboration and teamwork.
- Assisted students with assignments on topics such as grammar, spelling, vocabulary, reading comprehension and mathematics.
- Collaborated with teachers and administrators to discuss academic goals for students.
- Implemented existing lesson plans in a manner that ensures the integrity of academic curriculum and motivates students to learn and participate.
Education
Northern Virginia Community College
Timeline
Quality Data Analyst
ISI
09.2016 - Current
General Clerk I
06.2016 - 09.2016
Substitute Teacher
Fairfax County Public Schools
04.2014 - 06.2016
Northern Virginia Community College