Summary
Overview
Work History
Education
Skills
Timeline

Clifford Allen

Webster,TX

Summary

Dynamic Parts Manager with a proven track record at Toyota Of Rockwall, excelling in inventory management and vendor relations. Enhanced customer satisfaction through effective problem-solving and staff training, while implementing streamlined processes that reduced lead times. Skilled in operations management and committed to fostering team collaboration for optimal performance.

Overview

16
16
years of professional experience

Work History

Parts Counter Person

Auto Nation Ford
01.2024 - 09.2025
  • Assisted customers in identifying and selecting appropriate parts for their needs.
  • Managed inventory levels, ensuring accurate stock counts and availability of essential components.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Learned techniques for effective communication with vendors to obtain necessary supplies.
  • Gained knowledge of safety protocols related to handling and storing automotive parts.
  • Adapted quickly to new software tools for tracking orders and inventory management.
  • Collaborated with colleagues to enhance workflow efficiency during peak service times.
  • Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
  • Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
  • Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.

Parts Manager

Toyota Of Rockwall
07.2009 - 03.2023
  • Managed inventory levels to ensure optimal stock availability and minimize excess.
  • Oversaw procurement processes, negotiating with suppliers for cost-effective pricing.
  • Implemented an organized filing system for parts documentation, enhancing retrieval efficiency.
  • Trained new staff on parts management software and operational procedures.
  • Developed comprehensive reports on inventory turnover and sales trends for strategic planning.
  • Streamlined order fulfillment processes, reducing lead times by optimizing workflows.
  • Led team meetings to address challenges and identify opportunities for process improvements.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
  • Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
  • Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
  • Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Organized special promotions on parts sales, boosting revenue during slow periods or when excess inventory needed to be cleared out quickly.
  • Supervised and trained staff on product knowledge and customer service.

Education

High School Diploma -

Alief Elisk , Houston, TX

Skills

  • Invoice processing
  • Goal setting
  • Vendor relations
  • Improving customer satisfaction
  • Promotional planning
  • Operations management
  • Workplace safety
  • Ordering parts
  • Staff training
  • Upselling strategies
  • Inventory auditing
  • Coordinating paperwork
  • Purchasing oversight
  • Returns processing
  • Parts identification
  • Reviewing deliveries
  • Stock control
  • Order fulfillment
  • Delivery coordination
  • Customer service
  • Problem-solving skills
  • Team collaboration
  • Verbal and written communication
  • Clean driving record
  • Email communication
  • Parts installation
  • Inventory management
  • Training and coaching

Timeline

Parts Counter Person - Auto Nation Ford
01.2024 - 09.2025
Parts Manager - Toyota Of Rockwall
07.2009 - 03.2023
Alief Elisk - High School Diploma,

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Clifford Allen