Michael Ladoszka
Cleveland,OH
Summary
Dynamic Operations Manager with 15+ years of experience leading teams and optimizing operations in fast-paced industries. Proven track record in driving strategic initiatives that enhance business development, revenue growth, and customer service. Skilled in process improvement, team management, and overseeing multi-million dollar budgets. Expertise in HR management, compliance, and strategic planning. Currently pursuing a Master of Public Administration, reflecting a commitment to continuous growth. Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
21
21
years of professional experience
Work History
Multi-Unit Retail Director/Human Resource Specialist
Aramark Corporation
08.2015 - 09.2023
- Company Overview: John Carroll University / Kent State University
- Total managed revenue 3 million/ 29 million
- Responsible for overall operations of seven retail locations with ten different concepts.
- Operations include Aramark food concepts, Multiple C-Store, Einstein’s licensed store, and Starbucks Wow Bao, Auntie Anne’s, Sushi.
- Responsible for 16 Supervisors, 120 FTE Cooks, and Service employees.
- Established cross-functional Partnerships to collaboratively advance key operational objectives.
- Daily Human resources operation conducted.
- Training and Development, Disciplinary, Following State and Company Guidelines).
- John Carroll University / Kent State University
- Total managed revenue 3 million/ 29 million
- Negotiated contracts with vendors to secure competitive pricing for merchandise.
- Created and managed budgets, monitored expenses, and identified cost-saving opportunities.
- Mitigated business risks by working closely with staff members and assessing performance.
Multi-Unit Manager
Intercontinental Hotel
Cleveland, Ohio
08.2013 - 09.2015
- Company Overview: Cleveland, Ohio
- Total managed revenue 5.5 million
- Responsible for overall operations of the two restaurants, which included overseeing the staff, monitoring inventory, purchased equipment and supplies, and ensured quality customer service and compliance with all food and beverage regulations.
- Managed 90 FTES including kitchen, room service, and beverage services.
- Performed record-keeping tasks in all the restaurant’s small wares, dry goods and vendor contracts.
- Ensured positive guest service in all areas of the restaurant with detailed training classes that I taught.
- Responded to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
- Cleveland, Ohio
- Total managed revenue 5.5 million
- Developed and implemented strategies to improve financial performance, customer service, and operational efficiencies across multiple locations.
Assistant General Manager
Great Lakes Brewing Company
Cleveland, Ohio
02.2012 - 08.2013
- Company Overview: Cleveland, Ohio
- Total managed revenue 7 million
- Assists the general manager in developing and implementing long-range (strategic) and annual (business) plans, operating reports, and forecasts with the airport and daily events in Cleveland.
- Managed 25 FTES including kitchen, and beverage services
- Analyze income statements and utilize reports to ensure the store’s profitability.
- Supervise the day-to-day task assignment and manage the performance of the restaurant staff.
- This includes hiring, training, coaching, managing performance, and administering progressive discipline.
- Cleveland, Ohio
- Total managed revenue 7 million
Outlets and Banquets Manager
Crowne Plaza City Center
Cleveland, Ohio
09.2010 - 01.2012
- Company Overview: Cleveland, Ohio
- Total managed revenue 9 million
- Scheduled work hours for servers, bartenders, and bussing staff
- Managed 50 FTES including kitchen, room service, and beverage services
- Recruited, hired, and oversaw all the training for restaurant and banquet staff
- Total receipts and balance against sales, deposit receipts, and computer technology
- Cleveland, Ohio
- Total managed revenue 9 million
Front of the House Manager
RJ Boland’s
Cleveland, Ohio
07.2009 - 09.2010
- Company Overview: Cleveland, Ohio
- Total managed revenue 3.5 million
- Effectively advertised, generated revenue, and gained a strong, consistent customer base
- Managed 35 FTES including kitchen, and beverage services
- Ability to hire qualified staff for the restaurant and nightlife atmospheres
- Voted the Metro Mix Best New Bar in Cleveland
- Cleveland, Ohio
- Total managed revenue 3.5 million
Front of the House Manager
Shooter’s on the Water
Cleveland, Ohio
03.2003 - 11.2009
- Company Overview: Cleveland, Ohio
- Total managed revenue 10.5 million
- Managed 120 FTES including kitchen, and beverage services
- Prioritized and multi-task according to the sense of urgency to guarantee exceptional customer service
- Efficiently trained new employees to ensure their personal and professional success
- Cleveland, Ohio
- Total managed revenue 10.5 million
- Implemented policies to ensure proper use of resources in a cost-effective manner.
Primary Core Subject: Fourth Grade
St. Josaphat Preparatory School
Parma, Ohio
07.2007 - 08.2009
- Company Overview: Parma, Ohio
- Developed lesson plans and projects to satisfy school objectives and enhance learning.
- Utilized effective teaching methods such as cooperative learning, hands-on activities and differentiated instruction.
- Assisted with standardized testing preparation by providing practice tests prior to exams.
- Educated four students to score in the 99% in the nation on the Iowa tests, and 91% for the class.
- Engaged parents in meaningful dialogue about their child's academic progress throughout the year.
- Collaborated with other teachers, parents and administrators to develop strategies for student success.
Education
Bachelor of Science -
Cleveland State University
Cleveland, OhioMaster of Public Administration - Health Care
Hilbert University
Hamburg, New YorkSkills
- Operations Management
- Finance and accounting oversight
- Strategic Planning
- Business Development/Revenue Growth
- Customer Service Improvement
- Multi-Unit Management
- Inventory Management
- Relationship Building
- Human Resource Management
- Training & Developing
- Compliance Management
- Training and Development
- Financial Analysis
- Budget Management
- Record-Keeping
- Technical Proficiency
- Vendor Management
- Quality Control
- Conflict Resolution
- Team Leadership
- Performance Management
- Change Management
- Process Improvement
- Data Analytics
- Event Management
- Staff Recruitment and Hiring
- Negotiation
- Performance analysis
- P&L Administration
- KPI tracking
- Marketing strategies
- Cross-functional team leadership
References
References available upon request.
Timeline
Multi-Unit Retail Director/Human Resource Specialist
Aramark Corporation
08.2015 - 09.2023
Multi-Unit Manager
Intercontinental Hotel
08.2013 - 09.2015
Assistant General Manager
Great Lakes Brewing Company
02.2012 - 08.2013
Outlets and Banquets Manager
Crowne Plaza City Center
09.2010 - 01.2012
Front of the House Manager
RJ Boland’s
07.2009 - 09.2010
Primary Core Subject: Fourth Grade
St. Josaphat Preparatory School
07.2007 - 08.2009
Front of the House Manager
Shooter’s on the Water
03.2003 - 11.2009
Bachelor of Science -
Cleveland State University
Master of Public Administration - Health Care
Hilbert University