Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cameron Phillips

North Bend,WA

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

6
6
years of professional experience

Work History

First Assistant Manager

Zumiez
10.2022 - Current
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Shop Assistant

Esoteric Auto Detail
10.2018 - 09.2019
  • Worked with high end automobiles
  • Organized large events with promoters and the city
  • Fulfilled customer orders
  • Completed daily tasks accurately and on-time to support shop needs.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Checked incoming orders and organized new stock.
  • Maximized safety and production levels by frequently cleaning and organizing work areas.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Conducted demonstrations to highlight features and benefits of products.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Cashier

Nordstrom
12.2017 - 06.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

New Albany High School
New Albany, OH
05.2019

Skills

  • Brand Merchandising, Advertising, and Inter-company connections
  • Compliance Requirements
  • Vendor Relationships
  • Effective Prioritization
  • Customer Relationship Management
  • Directing Team Members
  • Project Management
  • Performance Metrics Analysis
  • Team Motivation and Development through Leadership
  • Corrective Actions, and Performance Tracking and Evaluations
  • POS Inventory System Operation
  • Assignment Delegation
  • Brand Experience
  • Orientating, Hiring, and Training of Staff and Managers
  • Shrinkage Reduction
  • Product and Service Knowledge
  • Goal Attainment
  • Customer Relations
  • Staff Management, Scheduling, and Shift Coverage
  • Vendor Performance Monitoring
  • Product Branding
  • Professional Relationships
  • Community Organization

Timeline

First Assistant Manager

Zumiez
10.2022 - Current

Shop Assistant

Esoteric Auto Detail
10.2018 - 09.2019

Cashier

Nordstrom
12.2017 - 06.2018

High School Diploma -

New Albany High School

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Cameron Phillips