Alicia Thompson
Administrative Coordinator
Alexandria,VA
Summary
Dynamic administrative professional and leader with 8+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Overview
9
9
years of professional experience
Work History
Clinic Director
FastestLabs of Alexandria
06.2023 - Current
- Managed budgets and resources to ensure financial stability while maintaining high-quality services.
- Developed targeted marketing strategies to increase patient volume and grow the practice over time.
- Championed ongoing professional development opportunities for staff, resulting in increased morale and retention rates.
- Established strong partnerships with referring physicians in order to streamline referrals between practices leading to enhanced coordination of care.
- Oversaw successful accreditation processes, ensuring compliance with industry standards and regulations.
Administrative Coordinator
Outside the Box Logistics LLC
08.2022 - Current
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database for 150+ employees.
- Managed fleet inventory and streamlined vehicle allocation processes for optimal usage of a fleet of up to 80 vehicles.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
Market Sales Executive
The Hertz Corporation
09.2021 - 04.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships in NoVA and DC.
- Boosted sales revenue at 15+ locations by cultivating strong client relationships and implementing effective sales strategies.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Collaborated with sales and customer service teams to ensure accurate client information, leading to improved billing accuracy.
Office Manager
Cossio Pediatrics
04.2021 - 09.2021
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Streamlined insurance billing procedures to expedite claims processing while reducing errors related to inaccurate coding or incomplete information submission.
- Improved client satisfaction by promptly addressing inquiries and resolving disputes regarding insurance billing matters.
- Collaborated with physicians to optimize patient scheduling, reducing wait times and enhancing patient satisfaction.
Field Support Manager
Hertz Local Edition
03.2018 - 04.2020
- Identified areas for process improvement through thorough analysis of field support data and trends, leading to targeted interventions for ~50 locations throughout DMV.
- Streamlined inventory management systems, reducing overhead costs while maintaining adequate stock levels for critical components with YoY Eastern Region improvements.
- Fostered a safety-conscious culture within the team of 200+ by prioritizing adherence to company guidelines and industry best practices during all field activities.
- Collaborated with cross-functional teams to address systemic issues impacting field operations and support quality.
- Coached employees through day-to-day work and complex problems.
- Evaluated emerging technologies for potential integration into field support operations, staying ahead of industry trends and maintaining a competitive edge.
- Championed continuous learning opportunities for team members through workshops, seminars, and online courses designed to enhance professional development.
- Improved field support efficiency by streamlining communication channels and implementing standardized processes.
Branch Manager
Hertz Local Edition
10.2016 - 03.2018
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded to finish as the #1 performing locations in the area.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Manager Trainee
Hertz Local Edition
11.2015 - 10.2016
- Managed multiple projects concurrently, ensuring timely completion within scope and budget parameters.
- Explained services and products to customers in friendly and engaging way.
- Collaborated with cross-functional teams to develop strategic initiatives that supported organizational growth objectives.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
DOT Professional Certified Collector -
FastestLabs
Alexandria 05.2001 - 05.2023
FAO/CT Pheonix 6.0 Evidential Breath Tester -
Lifeloc
AlexandriaData Warehousing -
South University
Savannah 04.2020 - 05.2021
No Degree: Biology -
Georgia Southern University
Statesboro 05.2012 - 12.2015
High School Diploma -
South Effingham High School
Guyton 05.2001 - 05.2012
Skills
Expertise in Microsoft Suite
Proficient in Google Suite
Detail-Oriented Organization
Prioritization and Scheduling
Supportive Team Collaborator
Effective Troubleshooter
Point Of Sale Proficiency
Payroll Administration Skills
Data Storage Solutions
Sales Account Management
Fleet Operations Coordination
Invoicing Accuracy
Process Optimization Management
Project Execution
Billing and Reconciliation
Timeline
Clinic Director
FastestLabs of Alexandria
06.2023 - Current
Administrative Coordinator
Outside the Box Logistics LLC
08.2022 - Current
Market Sales Executive
The Hertz Corporation
09.2021 - 04.2022
Office Manager
Cossio Pediatrics
04.2021 - 09.2021
Data Warehousing -
South University
04.2020 - 05.2021
Field Support Manager
Hertz Local Edition
03.2018 - 04.2020
Branch Manager
Hertz Local Edition
10.2016 - 03.2018
Manager Trainee
Hertz Local Edition
11.2015 - 10.2016
No Degree: Biology -
Georgia Southern University
05.2012 - 12.2015
DOT Professional Certified Collector -
FastestLabs
05.2001 - 05.2023
High School Diploma -
South Effingham High School
05.2001 - 05.2012
FAO/CT Pheonix 6.0 Evidential Breath Tester -
Lifeloc