Kate Wing
Tewksbury,MA
Summary
Conscientious Healthcare professional offering over 7 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills and an interest in Spanish and French translation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
CareWell Urgent Care
Tewksbury, MA
05.2019 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Oriented and trained new staff on proper procedures and policies.
Medical Administrative Assistant
Massachusetts Eye Research And Surgery Institute
Waltham, MA
07.2013 - 09.2018
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Communicated with patients regarding payments on outstanding accounts.
- Advocated for patients through conversations with insurance representatives.
Restaurant Front of House Manager
Tom's Bourbon St Pizza
Peabody, MA
04.2009 - 10.2013
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash handling activities and secured nightly bank deposits.
Veterinary Technician
Banfield Pet Hospital
Salem, MA
05.2010 - 07.2012
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Administered medications to animals in treatment and documented changes in condition.
- Answered owner animal health questions and advised on best care practices.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
Education
No Degree - Global Studies/Linguistics
Middlesex Community College - Bedford
Bedford, MANo Degree - Foreign Languages And Literatures
North Shore Community College
Danvers, MANo Degree - International Relations/French
University of Southern Maine
Portland, MECertification - Medical Assisting
Salter School
Malden, MA05.2013
High School Diploma -
Bishop Fenwick High School
Peabody, MA05.2005
Skills
- Diagnostic Testing
- Patient Relations
- Multitasking and Prioritization
- Critical Thinking
- Clear Communication
- Willingness to Learn
- Data Entry
- Remote Video Conferencing
Certification
- CMA - Certified Medical Assistant
- First Aid/CPR Certified
- National Phlebotomy Association
Languages
Spanish
French
Timeline
Certified Medical Assistant
CareWell Urgent Care
05.2019 - Current
Medical Administrative Assistant
Massachusetts Eye Research And Surgery Institute
07.2013 - 09.2018
Veterinary Technician
Banfield Pet Hospital
05.2010 - 07.2012
Restaurant Front of House Manager
Tom's Bourbon St Pizza
04.2009 - 10.2013
No Degree - Global Studies/Linguistics
Middlesex Community College - Bedford
No Degree - Foreign Languages And Literatures
North Shore Community College
No Degree - International Relations/French
University of Southern Maine
Certification - Medical Assisting
Salter School
High School Diploma -
Bishop Fenwick High School
Similar Profiles
Stephanie BergeronStephanie Bergeron
Certified Clinical Medical Assistant at CareWell Urgent CareCertified Clinical Medical Assistant at CareWell Urgent Care
Elizabeth FitzgibbonsElizabeth Fitzgibbons
Regional Paramedic, Interim Practice Manager at CareWell Urgent CareRegional Paramedic, Interim Practice Manager at CareWell Urgent Care
Shuanelis GratiniShuanelis Gratini
Medical Assistant at CareWell Urgent CareMedical Assistant at CareWell Urgent Care
NELECIA MALCOLMNELECIA MALCOLM
Registration Clerk at CareWell Urgent CareRegistration Clerk at CareWell Urgent Care
Daryl QuekDaryl Quek
Business Solutions Manager at FNA ConsultingBusiness Solutions Manager at FNA Consulting