Summary
Overview
Work History
Skills
Certification
Timeline
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Krystal Andersen

Santee,CA

Summary

Detail-oriented program management professional with a proven track record in client relations and operations across diverse industries, including real estate and nonprofit sectors. Expertise in coordinating teams, managing budgets, and delivering projects on time and within scope. A commitment to building strong client and stakeholder relationships has led to streamlined processes and increased efficiency. Eager to leverage skills in program coordination, team leadership, and project management to support organizational growth and innovation.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Realtor

eXp Realty of CA
San Diego, CA
01.2022 - 11.2024
  • Built strong client relationships, increasing repeat referrals by 25%, and partnered with local businesses to boost market presence.
  • Used market data to set pricing and negotiation strategies, helping sellers earn 10% above asking price on average.
  • Managed contracts, property inspections, and documentation, ensuring smooth, compliant transactions.
  • Streamlined communication and improved team efficiency by implementing CRM software and agile practices.

Program Manager

Home Start, Inc.
San Diego, CA
02.2019 - 05.2021
  • Led social programs for low-income groups, achieving 90% compliance with county contract requirements through accurate KPI tracking.
  • Managed budgets, grants, and proposals while ensuring 501(c)(3) compliance and efficient resource use.
  • Built partnerships with agencies to streamline services, reduce costs, and improve outcomes.
  • Coordinated a volunteer program with 2-75 participants annually, overseeing onboarding, training, and support.

Supervisor of Housing Coordination

Father Joe’s Villages
San Diego, CA
11.2015 - 02.2019
  • Managed 150 housing vouchers in partnership with the San Diego Housing Commission, ensuring compliance with inspections and contract requirements.
  • Improved team performance by tracking KPIs, streamlining processes, and implementing policies that enhanced efficiency and service quality reducing unhoused length of time for clients.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary. Set specific goals for projects to measure progress and evaluate end results.
  • Managed budget for department, ensuring all expenses stayed within allocated funds.

Program Assistant

Father Joe’s Villages
San Diego, CA
07.2011 - 10.2015
  • Supported a team of 10 with scheduling, travel, and day-to-day program needs, ensuring smooth operations.
  • Organized leadership meetings and events while managing calendars and key deadlines.
  • Improved efficiency by developing policies for client Payee Services, and streamlining account reconciliation.
  • Collaborated with other departments to ensure smooth delivery of services for program participants.
  • Partnered with program management on recommendations, process improvements, and corrective action plans.

Skills

  • Program Coordination
  • Customer Service
  • Policies & Procedures
  • Program Management
  • Data Entry
  • Government Contracts
  • Time Management
  • Research
  • Leadership
  • Communication
  • Organization
  • Conflict Management
  • Executive Decision Making
  • Teamwork
  • Mac Os
  • Windows Os
  • Asana
  • Google Workspace
  • MS Office Suite
  • Slack
  • Quickbooks Online
  • Virtual Assistance
  • Database Management
  • Microsoft Teams
  • Zoom
  • Calendar Management
  • Salesforce
  • SaaS Software
  • ADP

Certification

  • Licensed Real Estate Agent, CA Department of Real Estate, 01/22
  • At Home with Diversity, 01/22
  • First Time Homebuyers, 01/22
  • Accredited Buyers Agent, 09/24
  • Human-Centered Leadership, LinkedIn, 01/22
  • Communications Foundations, LinkedIn, 01/22
  • Compassionate Directness, LinkedIn, 01/22
  • Process Improvement Foundations, LinkedIn, 01/22
  • Teamwork Foundations, LinkedIn, 01/22
  • Executive Decision-Making, LinkedIn, 07/18
  • Time Management, LinkedIn, 07/18

Timeline

Realtor

eXp Realty of CA
01.2022 - 11.2024

Program Manager

Home Start, Inc.
02.2019 - 05.2021

Supervisor of Housing Coordination

Father Joe’s Villages
11.2015 - 02.2019

Program Assistant

Father Joe’s Villages
07.2011 - 10.2015

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Krystal Andersen