Astrid Carolina Bravo
Summary
Professional in Social Communication with extensive experience in customer service, content management, and office administration. Proven ability to manage effective communication, deliver exceptional customer experiences, and handle a diverse range of tasks with efficiency. Strong organizational skills and collaborative mindset, committed to contributing to the success and growth of any team or organization.
Overview
9
9
years of professional experience
Work History
Administrative Assistant/Front Desk Receptionist
Alex Hanna Law
08.2024 - 01.2025
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Provided support to the Criminal Department by researching, updating, and maintaining accurate court information for client files, ensuring all records were current and accessible for legal proceedings.
Administrative Assistant
The Bennet Law Center
01.2024 - 08.2024
- Provided administrative support, including managing schedules, handling correspondence, and maintaining records
- Assist in the preparation of legal documents and reports
- Coordinate meeting and client appointments
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Community Manager Intern/Radio Broadcaster
Encabinados Studio - S.A.S- Mountain Waves
01.2020 - 06.2020
- Enhanced the station's social networks (Facebook, Instagram, Twitter) by creating, writing, and publishing informative content
- Optimized the station's website through the creation, editing, and publication of new content
- Streamlined workflow processes for increased efficiency by organizing tasks and prioritizing deadlines
- On-air writing and broadcasting of news releases
- Served as a commentator on radio programs
Commercial Area, Reception and Customer Service
Alvaro Córdoba Muñoz Dermatology Clinic
01.2016 - 12.2019
- Managed reception duties and provided excellent customer service
- Handled database management and ensure accurate record-keeping
- Assisted in the sale of dermatological products and provided product information to clients.
Education
Bachelor of Arts - Social Communication
EAFIT University
Colombia12.2020
Skills
- Microsoft Office (Word, PowerPoint, Excel)
- Operating Systems (iOS, Windows)
- Organizational Communication
- Customer Service and client relations
- Information Analysis
- Administrative Support
- Scheduling and calendar management
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant/Front Desk Receptionist
Alex Hanna Law
08.2024 - 01.2025
Administrative Assistant
The Bennet Law Center
01.2024 - 08.2024
Community Manager Intern/Radio Broadcaster
Encabinados Studio - S.A.S- Mountain Waves
01.2020 - 06.2020
Commercial Area, Reception and Customer Service
Alvaro Córdoba Muñoz Dermatology Clinic
01.2016 - 12.2019
Bachelor of Arts - Social Communication
EAFIT University
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