Taylor Fikac

Manage digital operations, customer support, and marketing for a lifestyle boutique offering digital/print products.
Designed a UX-optimized online storefront and streamlined product delivery for 250+ transactions, achieving a customer satisfaction rate of 100% based on reviews.
Applied customer experience strategies learned through professional development in real-world settings.

Developed eLearning content for home-schooled students using various instructional design methodologies and tools.
Designed interactive learning modules and course tours using Vyond across 2 subject areas, supporting differentiated instruction for primary and secondary learners.
Integrated WCAG-compliant accessibility features and embedded assessments aligned with instructional best practices.

Instructional Design Focus:
Developed reusable content templates in Google Classroom and Schoology for 350+ students, cutting prep time by 20% and enabling consistent, scalable delivery.
Integrated gamified and video-based instruction through blended learning initiatives, improving engagement scores by 20%.
Designed and facilitated interactive learning experiences using CHAMPS and AVID frameworks.
Customer Success Focus:
Delivered onboarding and ongoing support for 350+ learners and tutors.
Built and maintained communication pipelines between various stakeholders.
Resolved technical and academic issues through clear communication and solution-focused problem-solving, improving learning continuity and satisfaction.
LMS Administration Focus:
Maintained digital classroom environments, troubleshooting technical issues, and supporting user onboarding.
Managed course content uploads and revisions across multiple LMS platforms.
Created visual guides and infographics to support student navigation and LMS feature usage, reducing repeated questions and increasing learner independence.
Program Coordination Focus:
Oversaw academic and behavioral program logistics for 350+ students.
Created and maintained both physical and virtual calendars to document units and improve student organization, resulting in a 15% decrease in missed deadlines and student inquiries.
Collaborated with cross-functional teams to identify and implement targeted learning interventions, leading to a measurable increase in student engagement and support referrals.
Tracked performance data, flagged early intervention opportunities, and documented outcomes.