Summary
Overview
Work History
Education
Skills
Timeline
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Yesica Hernandez

Yesica Hernandez

San Diego,CA

Summary

Dedicated and experienced Assistant Manager with a strong background in HUD home state and affordable housing programs, tax credit compliance, and regulatory standards. Proven leader with a track record of optimizing team performance and delivering exceptional customer service. Seeking to leverage expertise in affordable housing and compliance to grow career as a Resident Manager with Bridge, contributing to the organization's mission of creating and maintaining high-quality affordable housing.

Overview

12
12
years of professional experience

Work History

Assistant Manager | Copper Creek Apartments

BRIDGE
04.2024 - Current
  • Lead a team of 5 employees, optimizing workflow and delivering high-quality customer service.
  • Introduced new training initiatives to enhance employee performance and boost operational efficiency.
  • Oversaw inventory levels, performing routine audits and inspections to maintain accuracy.
  • Collaborated with upper management to strategize and execute property occupancy goals, maintaining occupancy at 94%.
  • Monitored monthly recertifications, liaised with vendors, and managed emergency situations effectively.
  • Ensured compliance with local, State, and Federal regulations for applicant certification and annual resident re-certification.
  • Prepared and analyzed weekly and monthly compliance reports.
  • Provided excellent customer service to residents and vendors, addressing concerns promptly.

Resident Admin | Terra Cotta |Copper Creek

BRIDGE
02.2022 - 04.2024
  • Managed incoming and outgoing correspondence, including emails, phone calls, and mail, ensuring prompt responses and resolutions for residents.
  • Implemented new administrative procedures, such as yearly inspections and fire department inspections, to ensure compliance with safety standards.
  • Facilitated recertifications and efficiently processed household additions, new applicants, and in-house transfer applications.
  • Conducted routine property inspections and maintenance checks, promptly addressing issues to maintain secure and comfortable living environment for all residents.
  • Managed computer databases and maintained organized resident, maintenance, and vendor filing systems.

Manager

IHOP
10.2012 - 01.2020
  • Maximized performance by monitoring daily activities and mentoring a team of 25+ members.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Oversaw day to day restaurant operations.
  • Made deposits and handled money orders on behalf of CFRA
  • Manged daily reports coordinated schedules and assigned shifts
  • Implemented and upheld company policies and procedures , overseeing contract management, incident resolution, and overall operational compliance to maintain organizational consistency and mitigate risk.
  • Oversaw and ensured all inspections were completed on time surpassing quality standards and regulatory requirements.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed the recruitment process, ensuring the team was fully staffed and maintained optimal workforce levels to meet all operational needs.

Education

High School Diploma -

Eastern Guilford High
Gibsonville NC

Skills

  • Leadership experience
  • Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Strong organizational and multitasking abilities
  • Excellent written and verbal communication skills
  • In-depth knowledge of HUD, HOME, state affordable housing programs, and tax credit compliance
  • Proficient in Yardi and other property management software
  • Ability to handle confidential information with discretion
  • Bilingual: Fluent in English and Spanish

Timeline

Assistant Manager | Copper Creek Apartments

BRIDGE
04.2024 - Current

Resident Admin | Terra Cotta |Copper Creek

BRIDGE
02.2022 - 04.2024

Manager

IHOP
10.2012 - 01.2020

High School Diploma -

Eastern Guilford High

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Yesica Hernandez