Polina Weber
Santa Barbara,CA
Summary
Results-driven,highly experienced Clinic Manager with a proven track record of success in the healthcare industry, specifically within the dynamic environment of a busy multi-doctor retina practice. With 12 years of hands-on experience, I have honed my skills in overseeing daily operations, optimizing workflow efficiency, and ensuring the delivery of exceptional patient care.
My expertise includes strategic planning, staff leadership, and resource management, contributing to the overall success and growth of a medical practice. Known for my strong organizational skills and ability to navigate complex healthcare regulations, I bring a results-oriented approach to streamlining processes and improving overall clinic performance.
In addition to my extensive managerial experience, I possess excellent communication and interpersonal skills, facilitating effective collaboration with physicians, staff, and other stakeholders.
As a Clinic Manager with a comprehensive understanding of the intricacies of healthcare management, I am ready to contribute my skills and leadership to drive the success of a forward company
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinic Manager
California Retina Consultants
Santa Barbara, CA
01.2015 - Current
- Managed daily operations of a busy retina clinic. Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Monitored clinic activities, such as billing, coding, and medical records maintenance.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
- Performed regular audits of patient charts to ensure accuracy of information recorded in medical records system.
- Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
- Maintained effective communication with patients regarding their treatments, medications, follow-up visits.
- Analyzed data from various sources to identify areas for improvement in patient satisfaction.
- Coordinated with external vendors and suppliers to procure needed equipment or supplies at competitive prices.
- Participated in meetings with internal stakeholders to discuss strategies for improving services offered by the clinic.
- Implemented measures to reduce costs while maintaining high levels of quality care provided by the facility.
- Conducted periodic reviews of existing policies and procedures related to patient care practices within the facility.
- Developed relationships with healthcare providers to sustain strong referral pipeline.
- Oversaw ordering, purchasing and maintenance of clinical equipment.
- Tracked, organized and counted clinic stock and supplies.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
- Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
Optometric Technician
Uptown EyeCare and Optical
Portland, OR
01.2014 - 12.2014
- Assisted with converting paper patient charts to EMR
- Prepared and scribed all patient encounters in a newly implemented EMR system
- Scheduled appointments for patients according to their needs and preferences.
- Ordered supplies from vendors, ensuring that the practice had adequate stock at all times.
- Provided guidance to patients regarding the selection of frames, lenses, and other eyewear accessories based on their individual requirements.
- Contacted insurance companies to verify coverage information prior to treatment.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Administered diagnostic tests such as ophthalmoscopy, tonometry, and pachymetry.
- Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
- Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
Ophthalmic Technician
Pacific Eye Associates
San Francisco, CA
10.2012 - 12.2013
- Assisted ophthalmologists with patient examinations and surgeries.
- Maintained records of patient medical histories and test results.
- Operated diagnostic instruments such as optical coherence tomography and fundus cameras.
- Collected data from visual field testing, retinal imaging, corneal topography.
- Prepared patient charts prior to each visit including relevant past medical history.
- Cleaned, sterilized, and maintained ophthalmic instruments according to established protocols.
- Interacted with eye care providers to facilitate patient treatment goals.
- Motivated and supported patients in navigating treatment for chronic eye conditions.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
Education
Bachelor of Arts - Teaching, Literature
State Linguistic University
Pyatigorsk, Russia05-2008
Skills
- Clinical Management
- Employee Training
- Scheduling
- Supply Coordination
- Patient Care Coordination
- Employee Recruitment
- Medical Billing
- Technical Troubleshooting
- Administrative Leadership
- Operations Management
- Vendor Relations
- Healthcare Regulations
Education And Certifications
- JCAHPO Certified Ophthalmic Assistant, January 2015
- JCAHPO Certified Ophthalmic Scribe
- Bachelor in Literature and Russian, Pyatigorsk State Linguistic University, Russia.
Languages
Fluent in English and Russian
Certification
- Certifed Ophthalmic Assistant
- Certified Ophthalmic Scribe
Languages
Russian
Professional
References
References available upon request.
Timeline
Clinic Manager
California Retina Consultants
01.2015 - Current
Optometric Technician
Uptown EyeCare and Optical
01.2014 - 12.2014
Ophthalmic Technician
Pacific Eye Associates
10.2012 - 12.2013
Bachelor of Arts - Teaching, Literature
State Linguistic University
- Certifed Ophthalmic Assistant
- Certified Ophthalmic Scribe
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