WENDY MEDRANO
Redlands,CA
Summary
Dedicated and professional individual with a strong desire to enhance organizational efficiency through successful strategies. Skilled in utilizing data analysis for valuable insights into HR initiatives, with comprehensive understanding of employment laws, compliance issues, and benefits plans. Excellent communication and interpersonal skills, committed to pursuing best practices in employee development and retention.
Overview
15
15
years of professional experience
Work History
Child Support Enforcement Specialist
County of San Bernardino
02.2023 - Current
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
Eligibility Specialist
San Bernardino County- Human Services
01.2023
- Interview applicants for, and recipients of, one or more aid categories to assist them in the completion and clarification of the prescribed application and declaration forms upon which eligibility decisions are based
- Elicit pertinent information concerning such items as income, employment, other resources, and financial obligations from applicants and recipients
- Review applications and declarations for completeness and consistency; participate in error identification, analysis, prevention, and corrective action
- Assist applicants and recipients to obtain additional information and resolve discrepancies in the applications and declarations by investigation via telephone, correspondence or in person
- Determine eligibility in accordance with a variety of state and county procedures; authorize cash, and/or medical or Food Stamp assistance
- Record information for case records; interpret program regulations and other pertinent material to applicants, recipients, and the public
- Compute amount of grant or the amount of liability authorized and perform other similar required computations
- Refer all applicants and recipients who appear to need social services to designated social work staff members after completing the appropriate referral form.
Registration Assistant
CLASS, Student Success Center
01.2022 - 11.2022
- Help incoming transfer and freshman students how to navigate various registration resources such as Bronco Direct and CPP Connect Planner
- Provide general information on how to search for courses, General Education courses and additional tips
- Help troubleshoot any registration issues student may encounter.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Completed registration paperwork, verifying accurate student information.
- Provided basic computer assistance to help patrons access needed resources.
Human Resources Generalist
City of San Bernardino
01.2022 - 05.2023
- Identifies, evaluates, and consults with departments on exposures to potential loss and risk
- Develops long-range objectives regarding risk programs in conjunction with the risk team; and evaluates and revises internal processes to reduce costs and increase efficiency
- Serves as a liaison between internal Risk Management/Legal department and insurance brokers, carriers, and third-party administrators.
- Monitors the status of submitted claims, to include workers compensation, property, liability, and auto
- Creates and prepares special reports as requested by human resources manager
- Provides general information to employees, other departments, and agencies regarding personnel rules, collective bargaining agreements, protected leave, ADA, federal and state regulations, and other information as required
- Refers complex, in-depth questions, analysis, and support to human resources manager
- Coordinates, prepares, and conducts employee orientation as required.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Implemented and supervised orientation procedures for new hires.
Quality Assurance Analyst
TeamHealth (Formerly IPC HealthCare)
01.2010 - 01.2015
- Conduct audits within Central Business Office's departments and identifies opportunities for improvement and training issues
- Provide solutions and training
- Work with department Leads and Managers for expedient and sufficient resolution
- Collaborate with developers and product owners to stay current on product features and intended functionality
- Write and optimized test cases to maximize success of manual software testing with consistent, thorough approaches
- Gathered data on integration issues, vulnerabilities and reported all findings, including improvement recommendations
- Maintained knowledge of regulatory requirements, to include accrediting bodies, federal, state, and local requirements, as well as company policies.
Education
Professional Certificate - Human Resources Management
University of California, Riverside
Riverside, CA06-2025
Bachelor of Arts Degree- Sociology -
California State Polytechnic Univ
Pomona, CA05.2023
Associate of Arts Degree- Sociology, Human Services, and Liberal Arts: Social and Behavioral Sciences - undefined
San Bernardino Valley College
San Bernardino, CA05.2021
Skills
- Bilingual- Fluent in Spanish
- Proficiency in Outlook, MS Word, Excel, Windows, Power point, Access and Zoom
- 38 WPM typing speed; 10 key
- Administrative support
- Clerical research
- Data Analysis, Spreadsheet Management
- Working knowledge of printer, fax (e-fax) and other clerical duties
- SQL understanding
- Correction action planning, business operations
- Training implementation, Process improvement, Problem resolution
- Legal Document preparation
- Interpretation services, written and verbal
- Advocacy and Counseling
- Benefits Administration, Disability Awareness and Eligibility procedures
Timeline
Child Support Enforcement Specialist
County of San Bernardino
02.2023 - Current
Eligibility Specialist
San Bernardino County- Human Services
01.2023
Registration Assistant
CLASS, Student Success Center
01.2022 - 11.2022
Human Resources Generalist
City of San Bernardino
01.2022 - 05.2023
Quality Assurance Analyst
TeamHealth (Formerly IPC HealthCare)
01.2010 - 01.2015
Associate of Arts Degree- Sociology, Human Services, and Liberal Arts: Social and Behavioral Sciences - undefined
San Bernardino Valley College
Professional Certificate - Human Resources Management
University of California, Riverside
Bachelor of Arts Degree- Sociology -
California State Polytechnic Univ
Similar Profiles
Tim GaetaTim Gaeta
Departmental IS Administrator at County of San Bernardino- Assessor-Recorder-County ClerkDepartmental IS Administrator at County of San Bernardino- Assessor-Recorder-County Clerk
David ZavalaDavid Zavala
Transcripts on Appeal at County Of San Bernardino, County Of RiversideTranscripts on Appeal at County Of San Bernardino, County Of Riverside
Melody PisaniMelody Pisani
Sheriff's Dispatcher II at County of San BernardinoSheriff's Dispatcher II at County of San Bernardino