Luz L Cuervo
Coconut Creek
Summary
Results-driven professional prepared to bring blend of strategic vision and hands-on leadership to dynamic organization. Background includes managing multiple regions, driving operational improvements, and spearheading initiatives that align with company goals. Known for fostering team collaboration and consistently achieving results, with core skills in leadership and strategic planning.
Overview
21
21
years of professional experience
Work History
Regional Manager
Missy Hair Boutique
01.2016 - Current
- Supervised and managed 4 retail locations in Atlanta, New York, Fort Lauderdale, and Tampa, achieving a 20% improvement in operational efficiency.
- Administered the Shopify ecommerce store.
- Coordinated logistics and distribution of national and international orders, optimizing shipping times and costs.
- Developed customer service strategies.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Trained and led teams across different locations.
- Established and maintained operational standards for 4 locations.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
Shipping Operations
UPS Store
01.2010 - 01.2016
- Managed and processed national and international shipments, achieving efficiency leading the team at the peak traffic times.
- Controlled inventories and packages, reducing shipping errors.
- Provided exceptional customer service in shipment management and package tracking.
- Ensured compliance with applicable regulations and industry standards, mitigating potential risks related to shipping operations.
- Streamlined shipping operations, improving team productivity and reducing overall costs.
Shipping Assistant
EXIST
01.2004 - 01.2010
- Supervised the receiving of containers abroad, reducing departure times by 25% through an improved loading system.
- Coordinated export logistics and dispatch documentation, enhancing accuracy and reducing documentation errors by 20%.
- Controlled and verified inventories to ensure accurate distribution of goods, achieving a 15% improvement.
- Maintained a safe work environment, adhering to safety guidelines and conducting regular inspections of equipment and warehouse space.
- Collaborated with other departments to resolve any issues related to orders, invoicing, or product availability.
- Managed a diverse team of employees responsible for various aspects of the shipping process including packing, loading, documentation, and transportation coordination tasks.
- Streamlined shipping processes by implementing efficient scheduling and organization strategies.
- Ensured compliance with all regulatory requirements regarding shipment processes, maintaining up-to-date knowledge of relevant laws and regulations.
- Negotiated favorable terms with carriers based on volume discounts or other incentives, helping to control expenses while maintaining high service levels.
- Maintained detailed records of all shipments, providing valuable data for future planning and analysis purposes.
- Developed strong relationships with carriers for improved communication and seamless coordination during peak seasons.
Education
Professional Certification - Project Management, Leadership
Cursera Project Management
07-2025
Certification - Operational Management, E-commerce
Order And Logistics Management On Shopify
01.2022
Notary Public - undefined
State of Florida
01.2020
Higher Studies - Tourism, Hospitality Management
Colombo Europeo
01.1993
High School Graduate - undefined
San Marcos High School
01.1989
Skills
- Operations management and administration
- Shopify management
- Team supervision and strategic leadership
- Sales and logistics process optimization
- Customer service and conflict resolution
- Coordination and management of national and international shipments
- Customer experience analysis and improvement
- Operational organization and efficiency
- Shopify
- Order Management and Inventory Control
- Microsoft Office (Word, Excel, PowerPoint)
- Shipping and Logistics Management Systems
- Digital Platforms for Online Store Supervision
- Staff training and development
- Strategic planning
- Staff management
- Staff supervision
- Project management
- Team leadership
- Customer relations
- Interpersonal communication
- Customer service
Languages
English
Spanish
Timeline
Regional Manager
Missy Hair Boutique
01.2016 - Current
Shipping Operations
UPS Store
01.2010 - 01.2016
Shipping Assistant
EXIST
01.2004 - 01.2010
Notary Public - undefined
State of Florida
Higher Studies - Tourism, Hospitality Management
Colombo Europeo
High School Graduate - undefined
San Marcos High School
Professional Certification - Project Management, Leadership
Cursera Project Management
Certification - Operational Management, E-commerce
Order And Logistics Management On Shopify
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