Summary
Overview
Work History
Education
Skills
Timeline
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NIRAJAN PANDEY

Sacramento,CA

Summary

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Rideshare Driver

UBER/LYFT
Sacramento, California
04.2020 - Current
  • Responded to customer inquiries in a timely manner via phone or text message.
  • Followed company protocols regarding cancellations, refunds, and other requests from customers.
  • Followed regular schedule of pickups for individual customers and groups.
  • Greeted customers and provided them with information about the rideshare service.
  • Ensured customer safety by providing seat belts and adhering to traffic laws.

Server

GIANT NEW YORK PIZZA
Vallejo, CA
05.2020 - 03.2021
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Provided exceptional service to high volume of daily customers.

Server

Hana Japanese Restaurant
Berkeley, CA
02.2017 - 05.2017
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Retail Store Manager

Valero Gas Station
Houston, TX
03.2014 - 12.2016
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Developed and maintained store policies and procedures.
  • Drafted detailed reports on store performance for upper management review.
  • Delegated work to staff, setting priorities and goals.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

High School Diploma -

SAGARMATHA MULTIPLE COLLEGE
KATHMANDU, NEPAL
10-2009

Skills

  • Communication
  • Customer Service
  • Schedule Management
  • Customer Engagement
  • Client Records Management
  • Records Management
  • Team Management
  • Task Prioritization

Timeline

Server

GIANT NEW YORK PIZZA
05.2020 - 03.2021

Rideshare Driver

UBER/LYFT
04.2020 - Current

Server

Hana Japanese Restaurant
02.2017 - 05.2017

Retail Store Manager

Valero Gas Station
03.2014 - 12.2016

High School Diploma -

SAGARMATHA MULTIPLE COLLEGE

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