Matthew B Mills
Centreville,VA
Summary
Remote Representative, Full-Time —————————————————————————————————————————Professional Objective: Currently seeking a long-term position within an established B2B or B2C company, with a view towards investing a unique skillset for maximum affect within the client base of that company. The professional objective is namely this: to better the lives of others with the services of the company represented, to better the revenues of said company, and to establish a lasting partnership between myself and said company, as the services provide the results that are sought perennially by successful, industry-leading companies. —————————————————————————————————————————
The below work history and education are an eclectic array of experiences, however, there are crucial themes and skills that have been targeted, researched, and improved-upon that are desired for pursuit to an even greater degree in the next vocation. Desire is to serve well through first- listening to the needs of others, second- utilizing creative but informed problem solving skills, third- using clear and empathetic communication to offer a valuable solution to the stated need. As a DISC type "Supporter", will work best to support a stated goal with a team or company while implementing self-application with all integrity in a singular and uninterrupted manner. Personality strengths lend themselves towards being a creative thinker and self-starter while simultaneously honing in on analytical material. Perfectionist tendencies in detail, organization, and quick resolution are always evidenced as client expectations are met or exceeded. While the services offered are best developed in the comfort of the remote, digital environment, services are rendered in light of the employer and the client's best interests. Client Satisfaction and support of the company represented, are the sole important criteria.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Owner-Operator
Five Talents Closing, LLC
Remote, VA
09.2019 - 10.2021
- Formed and managed Five Talents Closing, LLC: bespoke, client-development liaison company for remote, inbound High Ticket sales.
- Matched fitted, qualified clients to represented services for SEO, Web-Dev and Marketing agencies.
- Produced zero rescission, solid B2C contracts for represented agencies on commission-only basis.
- Operated solely via VOIP, phone and email, from Remote Locations.
- Managed day-to-day business operations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Used knowledge of market trends to create value-added solutions resulting in significant increases in revenues.
- Conducted target-market research to scope out industry competition and identify advantageous trends.
Home HVAC Consultant
F.H. Furr, Inc
Manassas, Virginia
04.2019 - 06.2019
- Managed warm, inbound leads for in-home, same-day, one-call closes of high-ticket HVAC renovation projects.
- Closed 5-figure contracts, with projections for 2.1M in sales for fiscal 2018.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
Residential Home Remodeling Consultant
Paramount Builders, Inc.
Gainesville, VA
10.2017 - 03.2019
- Managed raw inbound leads, converting passive interest into active commitments for bespoke home remodeling projects.
- Specialized in prospect engagement and consulting, building prospect trust and right to earn contracts.
- Proficient in One-Visit consultations, determination of current weaknesses of home exterior, and offering custom, permanent solution to problems faced by homeowners.
- Practiced sales by aligning with prospect to see their needs and desires from client viewpoint with objective empathy, offered any solutions for client benefit, and so serving clients by trading service to prospects for high-dollar, rock-solid contracts.
- Booked over 714K in Good Business sales for Fiscal 2017, with 84% retention/ 16% rescission.
- Enhanced team efficiency and multitasking abilities by effectively using three-dimensional measurement and knowledge of whole-home exterior renovation processes.
- Read and understood plans and technical documentation for each job.
- Provided first class customer service to meet deadlines with guaranteed satisfaction.
- Managed independent resolutions of site issues to keep workers on-task and prevent more complex issues.
- Monitored materials inventory and requested items for restocking for each job.
Jewelry Sales Consultant
Sterling (Kay) Jewelers
Fairfax, VA
08.2016 - 07.2017
- Operating as Point-of-Contact Sales Representative.
- Responsible for establishing sales relationship trust and building sales platforms, overseeing store presentation and providing effective conduits for merchandise from suppliers to customers.
- Marketing outreach via phone and email, to build and hold customer base.
- Optimization of computer-based record-keeping and outreach platforms, integration of real-time sales leads to software-based outreach for building profitability at strategic points in Fiscal Year.
- Helped customers complete purchases, locate items and join reward programs.
- Recommended merchandise to customers based on needs and preferences, especially in regards to sentimental investments.
- Logged reports, expenses, receipts and sales documents into digital database.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Supported loss prevention goals by monitoring shopper behavior.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Assisted customers with locating and choosing merchandise in store departments.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Welcomed customers and provided assistance in locating and purchasing products through winsome friendliness and no pressure approach.
- Went above and beyond and tracked down hard-to-find merchandise at diverse locations.
- Folded and arranged merchandise in attractive displays to drive sales on seasonal basis.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Managed portfolio of greater than 200 existing clients in digital outreach folder.
Owner/Operator
Matthew B. Mills Home Improvements
Madison, VA
09.2006 - 01.2017
- Contract management, quality control, job-to-building code alignment, customer satisfaction, equipment maintenance, inventory management, work schedules, bookkeeping, accounting and legal compliance.
- Design, layout and installation in residential properties.
- Consistently exceeded expectations and was widely respected for high-quality workmanship.
- Delivered thorough attention to detail, and every job closed with 100% Lifetime client satisfaction.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Estate Caretaker
Grass Roots Farm, Inc
Delaplane, VA
08.2012 - 08.2016
- Provided Annual, Semi-Annual, Seasonal and Daily oversight and maintenance of large estate.
- Oversaw contracted services, event services and grounds presentation.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Identified issues, analyzed information and provided solutions to problems.
- Used coordination and planning skills to achieve results according to seasonal schedules.
- Exceeded goals through effective task prioritization and great work ethic.
- Provided upkeep for private residences in both rural and urban locations.
- Maintained strong aesthetic element to all property work to owner's satisfaction.
- Oversaw 132 acres, with 22 Acres in dedicated artistic landscaping, 30 acres of timberland and 80 acres of pastureland under Conservation easement.
Education
High Ticket Closer - Selling Skills And Sales Operations
Dan Lok University
2019
Graduate Pearls Diploma - Gemology
Colored Stones Certificate
New York, NY2018
Colored Stones Certificate - Gemology
Gemological Institute of America-New York
New York, NY2017
Graduate Diamonds Diploma - Gemology
Gemological Institute of America-New York
New York, NY2016
Applied Jewelry Professional Certificate - Jewelry
Gemological Institute of America (GIA)
New York, NY2015
Some College (No Degree) - General Studies, Economics
Liberty University
Lynchburg, VASome College (No Degree) - General Studies
Virginia Baptist College
Fredericksburg, VANo Degree - Biblical Studies
New Tribes Bible Institute
JacksonSome College (No Degree) - General Studies
Piedmont Virginia Community College
Charlottesville, VAGED -
Home Schooled
Madison, VA08.1998
Skills
- Verbal and Written Communication
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Strong Analytical and Problem Solving Skills
- Computer Skills
- Sales Tracking
- Strong Interpersonal and Communication Skills
- Prospect qualification
- Building Customer Relationships and Loyalty
- Excellent Written and Verbal Communication
- Strong Interpersonal and Communication Skills
- Prospect qualification
Certification
- Licensed Notary Public
- A.R.R.L. Technician-Class Amateur Radio Operator
- Naturopathic Apiculturist (Beekeeper)
- Strategic Stock Market Strategist
Timeline
Owner-Operator
Five Talents Closing, LLC
09.2019 - 10.2021
Home HVAC Consultant
F.H. Furr, Inc
04.2019 - 06.2019
Residential Home Remodeling Consultant
Paramount Builders, Inc.
10.2017 - 03.2019
Jewelry Sales Consultant
Sterling (Kay) Jewelers
08.2016 - 07.2017
Estate Caretaker
Grass Roots Farm, Inc
08.2012 - 08.2016
Owner/Operator
Matthew B. Mills Home Improvements
09.2006 - 01.2017
High Ticket Closer - Selling Skills And Sales Operations
Dan Lok University
Graduate Pearls Diploma - Gemology
Colored Stones Certificate
Colored Stones Certificate - Gemology
Gemological Institute of America-New York
Graduate Diamonds Diploma - Gemology
Gemological Institute of America-New York
Applied Jewelry Professional Certificate - Jewelry
Gemological Institute of America (GIA)
Some College (No Degree) - General Studies, Economics
Liberty University
Some College (No Degree) - General Studies
Virginia Baptist College
No Degree - Biblical Studies
New Tribes Bible Institute
Some College (No Degree) - General Studies
Piedmont Virginia Community College
GED -
Home Schooled