Avery Davis
Matthews,NC
Summary
Highly motivated professional knowledgeable in vehicle repairs and multi-point inspections. Effective Vehicle Inspector with a passion for advancement and a desire to drive success in automotive organization. Smart, focused, and remain calm and collected in all situations. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Have experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
14
14
years of professional experience
Work History
Professional Development
Car Inspector/Car Detailer
Carmax
07.2021 - Current
- Improved vehicle safety by conducting thorough inspections and identifying potential hazards.
- Enhanced customer satisfaction with detailed reports on vehicle conditions and recommended repairs.
- Attended meetings to share and receive job-related information and complete training requirements.
- Developed strong working relationships with local dealerships, fostering ongoing partnerships that resulted in increased referral business.
- Performed and documented walk-around inspections.
- Ensured compliance with state regulations through meticulous record-keeping and documentation practices.
- Identified opportunities for improvement in existing processes, leading to more efficient workflows within the department.
- Took photos of all damaged areas to include with repair reports.
Delivery Driver
FedEx Express
03.2016 - 07.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Troubleshooter
Concentrix
01.2010 - 04.2012
- Enhanced customer satisfaction with timely resolution of complex technical problems.
- Applied critical thinking skills to identify patterns in reported issues, enabling targeted improvements in hardware and software systems.
- Leveraged strong communication skills to convey complex information clearly during customer interactions, improving client understanding of resolutions provided.
- Delivered high-quality technical support to customers, building strong relationships and fostering loyalty.
- Streamlined troubleshooting processes for increased productivity and reduced downtime.
Education
Associate of Science - Medical Laboratory Technology
Central Piedmont Community College
01.2025
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
Timeline
Car Inspector/Car Detailer
Carmax
07.2021 - Current
Delivery Driver
FedEx Express
03.2016 - 07.2021
Troubleshooter
Concentrix
01.2010 - 04.2012
Professional Development
Associate of Science - Medical Laboratory Technology
Central Piedmont Community College