Jayhe Choi
Client & Business Relations Specialist
Pleasant Hill,CA
Summary
Motivated, people-focused professional with real-world experience in high-ticket sales, customer support, and e-commerce operations. Recognized for building trust with customers, staying organized, and solving problems quickly in fast-moving environments. Lookingto bring strong communication and process driven execution to a team where I can grow and contribute.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Sales Support Supervisor
Lamps Plus
09.2023 - Current
- Delivered tailored consultations to clients for lighting and home improvement needs.
- Provided technical support and product education for mid-to-high ticket purchases.
- Managed in-store customer issues and supervised staff training and performance.
- Supervised daily store operations, ensuring compliance with company standards and enhancing overall customer satisfaction.
- Trained and mentored new team members, fostering a culture of teamwork and improving service efficiency.
- Developed and implemented streamlined processes for inventory management, resulting in improved stock accuracy and availability.
- Coordinated product displays and merchandising strategies, driving customer engagement and increasing sales opportunities.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Founder & E-Commerce Operations Lead
Luxe's Luxuries(Independent E-Commerce Brand)
12.2024 - 07.2025
- Built and operated an independent e-commerce brand generating 5-figure total sales within the first 8 weeks of launch.
- Managed supplier outreach and negotiated pricing with multiple manufacturers to ensure quality and cost efficiency.
- Used CRM and e-commerce tools to track orders, vendor communication, and customer interactions.
- Developed and implemented comprehensive marketing strategies that successfully increased brand visibility and customer engagement.
- Worked with suppliers, platform support teams, and digital tools resulting in streamlined operations.
- Analyzed market trends and customer feedback to refine product offerings and improve conversion rates and customer satisfaction.
- Established social partnerships and brand collaborations to expand reach and drive qualified traffic to the online store.
Sales Consultant (High-Ticket B2B/B2C)
Better Earth
04.2023 - 07.2023
- Performed door-to-door consultations to educate homeowners on solar energy benefits.
- Consulted homeowners on solar investments by framing long-term savings.
- Maintained a high conversion rate using targeted outreach and follow-ups.
- Developed tailored sales strategies for high-ticket B2B and B2C clients, resulting in increased customer engagement and satisfaction.
- Collaborated with cross-functional teams to identify market trends and optimize product offerings, enhancing competitive positioning.
- Conducted in-depth product presentations and demonstrations, significantly boosting conversion rates among potential clients.
- Managed client relationships through regular follow-ups and support, fostering long-term partnerships and repeat business opportunities.
Sales Representative
Vector Marketing
01.2023 - 04.2023
- Generated leads and conducted direct sales of premium products.
- Delivered persuasive product demos and overcame objections to close sales.
- Conducted product demonstrations to highlight features and benefits, resulting in improved customer engagement and increased sales.
Guest Services & Food Service
Six Flags Hurricane Harbor
04.2022 - 09.2022
- Prepared and served food in accordance with safety and quality standards.
- Provided customer service for both food and retail counters.
Education
High School Diploma -
Prospect High School
05.2001 -
Skills
Customer Relationship Management (CRM)
B2B & High-Ticket Sales
Banking & Finance Terminology
Presentation & Communication Skills
Team Leadership
Technical Product Knowledge
Production Demonstartions
Salesforce
POS Systems
Adaptability to Fast-Paced Environments
E-commerce operations
Client Communication
Technical support
Data analytics
Certification
ABA Bank Teller Certification – American Bankers Association (Completed Aug 2025)
Accomplishments
- Achieved 5-figure launch revenue within 8 weeks by building and scaling an independent e-commerce brand.
- Negotiated with multiple overseas manufacturers to secure competitive pricing, product quality improvements, and reliable shipping timelines.
- Supervised and trained 12+ warehouse and customer service staff while maintaining high accuracy and fulfillment quality.
- Managed full e-commerce operations including inventory control, order processing, customer communication, and vendor coordination.
- Created digital systems to track orders, customer messages, and supplier updates, improving response times and workflow consistency.
Timeline
Founder & E-Commerce Operations Lead
Luxe's Luxuries(Independent E-Commerce Brand)
12.2024 - 07.2025
Sales Support Supervisor
Lamps Plus
09.2023 - Current
Sales Consultant (High-Ticket B2B/B2C)
Better Earth
04.2023 - 07.2023
Sales Representative
Vector Marketing
01.2023 - 04.2023
Guest Services & Food Service
Six Flags Hurricane Harbor
04.2022 - 09.2022
High School Diploma -
Prospect High School
05.2001 -