Summary
Overview
Work History
Education
Timeline
Manager

Tia Sansom

Walton,KY

Summary

Well-qualified administrative assistant with proven success in improving operations & problem solving. Highly proficient in building lasting relationships with key decision makers, customers, & team members to further company goals. Excellent conflict management and customer service skills. Works methodically with cross-functioning teams to ensure operational and service excellence.

Overview

18
18
years of professional experience

Work History

Experience Bartender 1

Sports Bar
Florence, KY
10.2010 - 06.2020

Handling appropriate housekeeping to ensure cleanliness, including inspecting bottles for purity, ensuring maintenance of equipment, while maintaining kitchen.
Manage POS system to assure accurate pricing details.
Assist fellow employees with shifts.
Handled numerous calls per day to address customer inquiries and concerns.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Offered friendly and efficient service to customers, handled challenging situations with ease.

Proved successful working within tight deadlines and fast-paced atmosphere.

Used critical thinking to break down problems, evaluate solutions and make decisions.

Assistant Property Manager

Burgundy Hills Apartments
Burlington, KY
12.2014 - 05.2016

Helped settle legal issues and neighborhood disputes with effective communication skills, policy expertise and knowledge of local laws.
Paired with qualified repairers to keep properties and grounds up to modern standards.
Captivate new residents with crisp and creative promotions targeted to attract desired individuals and families.
Consulted with tenants to understand their desires and suggest products to meet their needs Worked with leasing agents to market vacancies and keep occupancy rates high.
Administered operations to handle needs of tenants across 10 property units.
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Followed up on delinquent tenants and coordinated collection procedures.

Human Resources Coordinator

TQL
Cincinnati, OH
05.2006 - 01.2013

Coordinated rapid feedback to upper management in regards to specific candidates for their desired positions.
Assisted with implementation of testing programs for recruiters to improve recruiting and hiring efficiencies.
Ensured effective utilization of plans related to HR programs and services
Maintained employee files to ensure accuracy and compliance.
Handled multi-line phone system for scheduling future applicants along with current employee questions that needed resolved.
Completed background and reference checks to facilitate hiring and onboarding of employees.

Supported human resources staff with new hire orientations and monthly departmental meetings.

Supported HR functions with emphasis on record keeping, data entry and general HR tasks.

Education

Associates Degree - Business Management, Business

Brown Mackie College

Timeline

Assistant Property Manager

Burgundy Hills Apartments
12.2014 - 05.2016

Experience Bartender 1

Sports Bar
10.2010 - 06.2020

Human Resources Coordinator

TQL
05.2006 - 01.2013

Associates Degree - Business Management, Business

Brown Mackie College
Tia Sansom