Arnoldo Garcia
Store Manager
Arlington,VA
Summary
An analytical and collaborative leader focused on driving customer centricity. Proven ability to motivate a team to offer the best customer service experience in a sustainable way.
Overview
1
1
Language
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Store Manager
H&M
McLean, VA
02.2019 - Current
- Analyze and follow up on Sales & Profit KPIs and take actions accordingly to maximize results
- Restructured and certified multiple stores in the area to be store operations and maintain sustainable
- Multi store overview on recruitment and onboarding to support Area team on hiring deadlines and Area retention goal
- Manage, recruit, on-board, develop and provide succession planning for staff between 30-50 people
- Create a customer centric store by following up H&M’s commercial standards and operations best practices
Department Manager/ In-Store Recruiter
H&M
Washington, DC
03.2018 - 01.2019
- Created and acted on plans for future people development needs within the store (In-Store Recruiter)
- Trained and developed new department managers (Department Manager coach)
- Followed up with Store Team to ensure that GROW and proper trainings are being completed
- Supported the Store Manager with an overview of all Employee Relations in the store to ensure a positive work environment
- Took action within the department to maximize sales through joint operational and commercial focus to obtain the highest level of profitability
- Ensured garment presentation, garment level and visual standards within the ladies department and kids department
Department Supervisor
H&M
Washington, DC
07.2017 - 03.2018
- Provided direct and indirect customer service ensuring positive conversion results
- Effective Daily Breakdowns ensuring the store has the proper sales floor coverage and working with the sales and management team to drive daily sales goals and growth
- Secured the needs of the business while ensuring store operation routines are being followed
- Planned shipment and executed with a sense of urgency
Senior Merchandise Manager
Old Navy, Gap
Fairfax, VA
01.2017 - 07.2017
- Responsible for complete store overview and store total sales through a partnership with store manager
- Planned and executed company merchandise direction through standard operating procedure
- Expert for all brand merchandising training, tools and resources
- Created a culture of engagement and high performance through development and coaching Brand Associates, Department Managers and Specialists
- Capitalized on the country focus of Credit Card Applications per transaction
Visual Merchandiser
H&M
Sterling, VA
04.2016 - 01.2017
- Provided direct and indirect customer service
- Increased conversion through commerciality
- Planned and worked with sales and operation goals to drive store commerciality
- Developed Sales Team on company expectations of merchandising and commerciality
Store Manager
Aldo Shoes
Las Vegas, NV
03.2013 - 03.2016
- Actively planned all store KPI goals and controlling operating costs
- Planned and executed recruitment strategy for three store openings
- Recruited and trained management team throughout city on company culture and policies
- Created an effective store schedule based on the needs of the business
- Delivered Daily/Monthly/Quarterly/Yearly Sales Goals while staying within the budgeted hours forecasted
- Demonstrated company shrink policies to minimize possible loss
Education
High School Diploma -
Eaglecrest High School
Centennial, CO 06.2007 - 05.2011
Skills
Communication
Customer Service
Interpersonal Skills
Team leadership and coaching
Microsoft Office
Timeline
Store Manager
H&M
02.2019 - Current
Department Manager/ In-Store Recruiter
H&M
03.2018 - 01.2019
Department Supervisor
H&M
07.2017 - 03.2018
Senior Merchandise Manager
Old Navy, Gap
01.2017 - 07.2017
Visual Merchandiser
H&M
04.2016 - 01.2017
Store Manager
Aldo Shoes
03.2013 - 03.2016
High School Diploma -
Eaglecrest High School
06.2007 - 05.2011