Mayra Martinez Antunez
Federal Way
Summary
Hardworking commercial cleaner with four years of experience with great communication and collaboration skills. Highly organized and efficient in a fast paced environment. Fast learner, capable of managing challenging tasks. Detailed oriented and fluent in English and Spanish.
Overview
8
8
years of professional experience
Work History
Commercial Cleaner
Emerald City Cleaning
10.2019 - Current
- Clean 2-3 commercial kitchens per week
- General cleaning duties include: sweeping, mopping, and scrubbing floors
- Provide additional deep cleaning duties such as vapor cleaning, hood system and drains
- Ability to understand and follow instructions
- Ability to prepare and follow a cleaning routine.
Spanish Customer Care
Sendinblue
06.2019 - 10.2019
- Managed and resolve daily client tickets via email and phone in a timely and professional manner
- Ensured that clients questions and problems are resolved properly and quickly and in a timely manner
- Handled challenging customers and escalate complex issues outside of the department when necessary
- Provided best email practices, along with extensive knowledge of our platform and the tools available to assist customers.
Contractor for Providence Health & Services
NuWest
11.2018 - 04.2019
- Worked a multi-line phone service system
- Usage of EPIC system for multiple states/Medical centers
- Assisted patients with MyChart accounts by creating, resetting and unlocking accounts
- Scheduled appointments for patients for over 30 Express Care Clinic locations for Swedish and Providence
- Registered new mothers for birth classes located at multiple Swedish Campuses
- Helped patients find primary care providers or specialists within the Swedish network.
Temporary Utility Service Representative
Seattle Public Utilities
06.2018 - 10.2018
- Received and responded to service and billing inquiries from residential and commercial utility customers regarding water, sewer, solid waste, and electrical services by telephone or email in a professional and timely manner
- Researched and analyzed account information to help answer customer questions and concerns
- Assist customers in resolving past due balances by establishing payment plans
- Worked a multi-line phone service system.
Customer Service Guest Specialist
Booking.com
07.2016 - 06.2018
- Liaise between guests and hotel partners to resolve light complexity issues via phone and email on various topics such as: travel advice, modifications, cancellations and payments
- Contacted guests and hotel partners in English and Spanish to help with reservations via phone and email.
Education
High school diploma -
Federal Way High School
Federal Way, WA06.2011
Skills
- Cleaning Experience
- Bilingual
- Reliability and punctuality
- Customer service
- Call center experience
- Attention to Detail
- Organizational Skills
- Multitasking Abilities
- Teamwork and Collaboration
Timeline
Commercial Cleaner
Emerald City Cleaning
10.2019 - Current
Spanish Customer Care
Sendinblue
06.2019 - 10.2019
Contractor for Providence Health & Services
NuWest
11.2018 - 04.2019
Temporary Utility Service Representative
Seattle Public Utilities
06.2018 - 10.2018
Customer Service Guest Specialist
Booking.com
07.2016 - 06.2018
High school diploma -
Federal Way High School
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