Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Jaki Troyer

Shelby,NC

Summary

Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

10
10
years of professional experience

Work History

Sales Specialist

Lowes
03.2014 - 01.2024
  • Increased sales revenue by developing and implementing strategic sales plans.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Expanded customer base with targeted prospecting and lead generation efforts.
  • Streamlined sales processes for improved efficiency, resulting in increased productivity.
  • Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Negotiated favorable contract terms, securing long-term business partnerships with key accounts.

CSA

Lowes Home Improvment
03.2014 - 01.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Maintained a clean and organized store environment for optimal customer experience.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Participated in visual merchandising efforts, creating appealing displays that showcased products effectively.
  • Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.

Department Supervisor

Lowes
03.2014 - 01.2024
  • Enhanced department efficiency by streamlining processes and implementing new strategies.
  • Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
  • Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
  • Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
  • Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
  • Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.

Head Cashier

Lowes
03.2014 - 01.2024
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined the checkout process for improved customer experience and reduced wait times.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
  • Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
  • Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
  • Optimized inventory levels at cash wrap stations by regularly restocking supplies and communicating needs to management.
  • Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
  • Contributed to store promotions by informing customers of available discounts or special offers at checkout.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
  • Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Participated in ongoing professional development opportunities focused on improving cashier skills and staying current with industry trends.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Received and processed customer payments.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Educated employees on register use, merchandising, and customer service.
  • Assisted customers by answering questions and fulfilling requests.
  • Led cashiers and associates in providing thoughtful customer service.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Maintained stock to meet expected customer demand.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Helped management develop employee improvement plans and motivate team members to continually improve.

Education

GED -

Sebastian River High School
Sebastian, FL
06.1983

Skills

  • Relationship Selling
  • Inquiry Handling
  • Client Relations
  • Needs Assessment

Timeline

Sales Specialist

Lowes
03.2014 - 01.2024

CSA

Lowes Home Improvment
03.2014 - 01.2024

Department Supervisor

Lowes
03.2014 - 01.2024

Head Cashier

Lowes
03.2014 - 01.2024

GED -

Sebastian River High School
Jaki Troyer