Celeste Urriola
West New York,New Jersey
Summary
Driven Busser with two years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.
Overview
8
8
years of professional experience
Work History
Busser
Ventana’s Restaurant
12.2022 - 01.2024
- Monitor tables for drink refills
- Clear tables and deliver dishes to dishwashers
- Clean and sanitize tables thoroughly, adhering to safety guidelines
- Replenish table condiments
- Packaging to-go orders.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Assisted servers in providing efficient service for improved guest experiences.
- Worked closely with management on implementing new policies or procedures for improved performance in the bussing department.
- Demonstrated respect, friendliness and willingness to help wherever needed.
BARISTA
Sweet & Coffee
01.2019 - 11.2022
- Consistently provide excellent customer service by building rapport with customers and conversing with patrons while preparing orders
- Interface with customers to assess purchasing needs and provide recommendations based on expertise of new and current products and customers’ tastes
- Manage inventory and product levels by stocking, refilling, rotating, and preparing fresh coffee products and specialty products
- Create eye-catching displays to increase brand and product awareness, and promote sales
- Maintain and operate equipment and machinery, including espresso machines, blenders, commercial coffee brewers, and coffee pots, while applying safety and food safety techniques.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Server
El Español
02.2016 - 01.2019
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
High School Diploma -
Colegio Dolores Sucres
Guayaquil, Ecuador03.2011
Skills
- Customer service
- Knowledge of cleaning supplies
- Attention to detail
- Communication
- Adaptability
- Timely food delivery
- Flexible Schedule
- Wait Staff Support
- Cafeteria equipment operations
- Time Management
- Teamwork and Collaboration
- Dining room organization
Timeline
Busser
Ventana’s Restaurant
12.2022 - 01.2024
BARISTA
Sweet & Coffee
01.2019 - 11.2022
Server
El Español
02.2016 - 01.2019
High School Diploma -
Colegio Dolores Sucres
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