Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
piano, thrifting, content creator
piano, thrifting, content creator
Generic
Tiara Kennedy

Tiara Kennedy

Manager At Chick Fil A
Los Angeles,CA

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls. Attentive with background caring for multiple children simultaneously. Positive role model focused on supporting development and teaching new skills. Certified in first aid and CPR with dedication to creating safe, inclusive and engaging learning environments for all children.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
1
1
Language

Work History

Manager

Chick Fil A
Los Angeles, CA
01.2022 - Current
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Cross-trained existing employees to maximize team agility and performance.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Manager

Chick-fil-A
Warner Robins, GA
06.2017 - 08.2021
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Prepared and recommended long-range plans for development of department personnel.
  • Directed staff and managed annual capital budget.
  • Evaluated report data to proactively adjust and enhance operations.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Cross-trained existing employees to maximize team agility and performance.

Server

Props Seafood And Steak
Warner Robins, GA
07.2020 - 03.2021
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using [Software] to confirm deliveries to correct rooms.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Completed table resets by wiping down surfaces and refilling condiments.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Nanny/House Cleaner Assistant

Neighbor
Warner Robins, GA
01.2020 - 04.2020
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Verified cleanliness and organization of storage areas and carts.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Dusted picture frames and wall hangings with cloth.
  • Operated power equipment tools such as backpack vacuums and floor sweepers.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Responded to requests from patrons for linens and toiletries.
  • Prepared healthy, age-appropriate snacks and meals.
  • Assisted children with homework assignments and special projects across different subjects.
  • Studied and researched food allergies to understand requirements for individuals with such conditions.
  • Communicated positively with children and guardians.
  • Played games, worked on puzzles and read books to young children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Taught children to organize toys, wash hands and share by leading by example.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.

Education

Associate of Science - Psychology

Kennesaw State University
Kennesaw, GA
08.2017 - 12.2021

No Degree - Film Studies

Columbia College Hollywood
Tarzana, CA
06.2021 - Current

Skills

    Strategic planning

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Certification

CNA - Certified Nurse Assistant

Interests

Acting

Timeline

Manager

Chick Fil A
01.2022 - Current

No Degree - Film Studies

Columbia College Hollywood
06.2021 - Current

Server

Props Seafood And Steak
07.2020 - 03.2021

Nanny/House Cleaner Assistant

Neighbor
01.2020 - 04.2020

Associate of Science - Psychology

Kennesaw State University
08.2017 - 12.2021

Manager

Chick-fil-A
06.2017 - 08.2021

piano, thrifting, content creator

I have been playing the piano since i was 4 years old, i also learned how to speak sign language at the age of 10. Thrifting came from my joy of saving money , i am really big on it , plus i love the search of what i can find for a cheap/good price. i started doing social media at a young age , by creating a youtube channel and starting vlogs i got to get alot of experience in video editing , photography and creativeness abilities.

piano, thrifting, content creator

I have been playing the piano since i was 4 years old, i also learned how to speak sign language at the age of 10. Thrifting came from my joy of saving money , i am really big on it , plus i love the search of what i can find for a cheap/good price. i started doing social media at a young age , by creating a youtube channel and starting vlogs i got to get alot of experience in video editing , photography and creativeness abilities.

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Tiara KennedyManager At Chick Fil A