Jerusalem Ethiopia
Dallas,TX
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
7
7
years of professional experience
Work History
Assistant Customer Experience Manager
Home Depot
Wylie, TX
02.2020 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Closely collaborated with project members to identify and quickly address problems.
- Managed bookkeeping, prepared budgets and cost reports.
Shift Manager
Walgreens
Dallas, United States
10.2015 - 01.2020
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on tasks to meet business and customer needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Education
Retail Management Certificate - Business Management
Richland College
Dallas, TX06.2023
High School Diploma -
Bashewam
Ethiopia07.2015
Skills
- Maximizing Coverage
- Monitoring Standards
- Interdepartmental Collaboration
- Maintaining Clean Work Areas
- Inventory Control Processes
- Customer Complaint Resolution
- Profitability Assessments
- Team Recruiting and Onboarding
- Customer Experience Improvement
- Store Layouts
- Operating Procedures and Policies
- Staff Meetings
- Promotions Programs
Timeline
Assistant Customer Experience Manager
Home Depot
02.2020 - Current
Shift Manager
Walgreens
10.2015 - 01.2020
Retail Management Certificate - Business Management
Richland College
High School Diploma -
Bashewam
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