Chaman Naeem
Emcentrix
Round Lake,Illinois
1
Certification
2
years of professional experience
Detail-oriented Business Administration graduate with a background in customer support. Acquainted with exceptional organizational and computer skills. Proficient in CRM systems with proven attention to detail in data accuracy.
Work History
Customer Support | Quality Control Associate
1 Year 11 Months- Supported customers through email and team meetings, resolving inquiries accurately while maintaining timely response standards.
- Managed and resolved 50+ weekly support tickets using Zendesk, maintaining high response and resolution rates.
- Partnered with development teams to monitor progress, identify issues, and perform timely testing to ensure deliverables met quality standards.
- Analyzed recurring issues and reported findings to management to improve service quality and efficiency.
Education
Bachelors of Business Administration
Skills
Organizational skills
Teamwork and collaboration
Time management
Customer Support
Attention to detail
Critical thinking
Project Coordination
Conflict Resolution
Appointment Scheduling
Customer Service KPIs
Healthcare Insurance Fundamentals
Verbal Communication
Written Communication
Certification
- Salesforce Essential Training, 2026
- Customer Success Management Fundamentals, 2026
- Excel Essential Training (Microsoft 365), 2026
- Health Insurance Basics, 2026
- Project Management Skills for Leaders, 2026
Timeline
Customer Support | Quality Control Associate
Emcentrix
01.2024 - 12.2025Read More
University of Massachusetts Global
Bachelors of Business Administration
Read More
Technical Skills - Tools And Platforms
- Microsoft Excel - Data Entry, Creating Charts, Using Formulas, Data Validation, Sorting & Filtering Data.
- Google Workspace - Docs, Sheets, Calendar, and Drive.
- Zendesk - Ticket Management and Ticket Documentation.