Juliana Gauss
Summary
I have proven to be hard working, diligent and committed to the activities in my field. Over the years I have acquire skills and great experience with high level of integrity and great recommendation from my previous employees.
My goal at the moment is to seek a career based working remotely that can utilize my knowledge and ambition to obtain company goals and help grow.
Overview
13
13
years of professional experience
Work History
Computer Operator
IBM Brazil - Hortolandia
Hortolandia, Sao Paulo - Brazil
08.2006 - 05.2009
Working with SAR, CA7, JCL, TWS, Maestro, Super Tec and Library Services - working and Operator and later scheduler.
Successfully transitioned the account Nissan from IBM Boulder to IBM Brazil.
Production Support Analyst (CONTRACTOR)
IBM Boulder
Boulder, CO
04.2010 - 04.2013
- OPC scheduling, CA7, TWS distributed, Changeman (code promote), Implementer (code promote) and recently started working with Robot scheduling working with 10 accounts has primary and support 24X7.
Training in multiple accounts and tools. Transitioning accounts from other states to Boulder successfully.
Customer Service Coordinator II
Governor's Office Of Information Technology
Denver, CO
08.2014 - 01.2016
Mainframe scheduling CA7 and console operator escalating job failures and dealing with programmers to fix issues on 12 hour shifts.
Working with abends, restarts and monitoring consoles.
Sr. Tech Support Analyst
Visa Inc.
Highlands Ranch, CO
01.2016 - Current
Senior computer operator working 12 hour shifts monitoring and fixing issues in jobs and file transmissions (FTP and NDM). ESP knowledge, SAR, SDSF, TSO and also having to talk to clients on the phone to solve any file transmission issues.
Education
Bachelor in Public Relations -
Pontifical Catholic University of Campinas - Brazil
Campinas, SP - Brazil02.2003
Skills
- Computer Operator
- ESP / TSO knowledge
- Great in verbal and writing communication
- Procedure driven (also a procedure writer to document processes and also issues)
- Fluent in English and Portuguese
- I'm the shift coordinator for my group at the moment, making sure all issues are taken care and also report to upper management
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Elementary
Timeline
Sr. Tech Support Analyst
Visa Inc.
01.2016 - Current
Customer Service Coordinator II
Governor's Office Of Information Technology
08.2014 - 01.2016
Production Support Analyst (CONTRACTOR)
IBM Boulder
04.2010 - 04.2013
Computer Operator
IBM Brazil - Hortolandia
08.2006 - 05.2009
Bachelor in Public Relations -
Pontifical Catholic University of Campinas - Brazil