Amiya J. Stephens
Lithonia,GA
Summary
Proven problem-solver and adept in Microsoft Word, I excelled as a Customer Service Professional by enhancing customer satisfaction and streamlining administrative processes. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
NOIYSE
06.2024 - Current
- Delivers excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Optimize calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Improve document processing speed by introducing automated templates for routine correspondence.
- Manage phone and email correspondence and handled incoming and outgoing mail.
- Organize information to assist in preparing speeches and presentations.
Customer Care Representative
NOIYSE
06.2022 - 06.2024
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
- Delivered prompt service to prioritize customer needs.
Head Hostess
Rocking Crabs & Seafood Restaurant
01.2023 - 12.2024
- Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking and served as a liaison between guests and management in addressing concerns or special requests in realtime.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
Customer Service Representative
One of 1 Customs
07.2020 - 07.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers with product selection, ensuring positive experiences and repeat business.
- Developed rapport with customers by consistently delivering friendly and efficient service.
- Maintained accurate records of customer interactions, providing valuable insights for improvements in service delivery.
- Managed timely and effective replacement of damaged or missing products.
Education
Serve Safe Certified - Culinary Arts
Kennesaw State University
Kennesaw, GA10-2024
High School Diploma -
Salem High School
Conyers, GA05-2023
Skills
- Customer Service
- Customer and client relations
- Microsoft Word
- Clerical Support
- Google Suite
- Data Entry
- Problem-Solving
- Administrative support
- Social Media Content Creation
- Professional Communication
- Calendar Management
- Attention to Detail
Timeline
Administrative Assistant
NOIYSE
06.2024 - Current
Head Hostess
Rocking Crabs & Seafood Restaurant
01.2023 - 12.2024
Customer Care Representative
NOIYSE
06.2022 - 06.2024
Customer Service Representative
One of 1 Customs
07.2020 - 07.2022
Serve Safe Certified - Culinary Arts
Kennesaw State University
High School Diploma -
Salem High School