Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yvette Tyler

Midland,TX

Summary

Customer Service/Collector Experienced in general office principles, practices, and procedure. Proficient MS Office: Excel, Word. Detailed oriented, proficient organized with the ability to delegate and train others .Knowledge of diverse cultures. Team player with emphasis on quality. Proven ability to successfully handle all phases of maintaining customer and collections procedures 20+ years of experience.

Overview

18
18
years of professional experience

Work History

Contractor

Staffing Agencies
Midland, TX
01.2022 - Current


  • Reviewed contractor invoices, approving payments on acceptable work.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

Engineer Facilities Tech

Progressive Global Energy & Natural Resources
Midland, Texas
09.2019 - 10.2020
  • XTO as a engineer facilities tech
  • Verified and approved invoices for my team in Open Invoice
  • Made sure all invoices had correct documentation and signature from a XTO representative before forwarding to Engineer for payment approval
  • Reached out to vendors for needed information needed for invoicing
  • Drafted PO's for team engineers for their projects.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Managed efficient and accurate processing of invoices and check requests for 1 locations.
  • Tracked approved and unapproved invoicing to produce critical month-end metrics.
  • Liaised with management team to gain knowledge of pricing and contracts to facilitate invoicing.
  • Developed rapport with clients and vendors to cultivate loyalty and satisfaction.

HSE Tech II

Pioneer Natural Resources
Midland, Texas
05.2018 - 01.2019
  • Responsible on loading all HSE emissions events and create child releases for each Parent ID
  • Maintain the emission event spreadsheet
  • Move files to the new system software on all Pioneer batteries for all locations
  • Help the tech on the engine filing and scanning docs into the system and to make sure all files are current and in correct naming convention order
  • Kept up with on call schedule and and email out the on call every week to all departments
  • Helped the techs on any special projects
  • Had to look at all H2S more than 0.25, if were more than 0.25 will look up sites on google earth and search for any building material with 0.25 and contact the tech on each case that was over the 0.25 mile radius
  • Contract position Maintenance Coordinator for the Electrical Dept
  • Input invoice charges that are submitted by suppliers through a spreadsheet
  • Submit requisitions for PO so suppliers are able to invoice
  • Helped suppliers walk through the process via phone conference to help invoice all PO
  • Stayed in contact with suppliers accounting invoices to answer any questions
  • I navigated in OpenInvoice to review invoices for suppliers
  • Multi-task and a team players and helped on special projects on back log invoices.
  • Managed maintenance team of 5 employees and coordinated repair schedule according to priority level.
  • Interpreted test data to determine whether contamination existed in accordance with environmental laws.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Maintenance Coordinator

Pioneer Natural Resources\Kelly Services
Midland, TX
02.2019 - 05.2019
  • Served as point of contact for internal and external customers seeking support and information.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.

Collector III

Midland Memorial Hospital
Midland, Texas
06.2015 - 02.2019


  • Referred patients with limited income to seek financial resources
  • Added insurance and processed payments through credit card system
  • Always meet bonus tier every month
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Achieved performance goals on consistent basis.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Reached out to approximately 100 account holders daily.
  • Trained new collections representatives on collections processes and incentivized team members to achieve production goals.

Collector

Complex Community FCU
Midland, Texas
08.2010 - 06.2015


  • Assigned repo order on 60+ day delinquent accounts
  • Helped on the opening and closing process for the bank which included opening the vault.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Used skip tracing and other techniques to locate debtors.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Reached out to approximately 100 account holders daily.
  • Processed payments and applied to customer balances.
  • Achieved performance goals on consistent basis.

Collector

My Community FCU
Midland, Texas
01.2009 - 08.2010
  • Offered deferment or skip payment
  • Reduced delinquent accounts by 90%
  • Always was able to make bonus on my collections process.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Used skip tracing and other techniques to locate debtors.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Collected on past due accounts with average 100% months delinquency.
  • Reviewed accounts for compliance with repayment agreements.
  • Directed day-to-day collections functions.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Achieved performance goals on consistent basis.

Sr. Collector

Swartz & Brough, Inc
Midland, Texas
01.2004 - 01.2010
  • Reduced delinquent accounts by 100% every month
  • Fully responsible for all phases of the collection process including: Foreclosure Documents, Repossessed Properties 10-day notice, 30-day notice, vacancies
  • Received quarterly bonus for outstanding performance
  • Became familiar with collections procedure and regulations in Texas.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Used skip tracing and other techniques to locate debtors.
  • Negotiated to collect balance in full.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.


Education

H.S -

Fort Stockton High School
1983

Skills

  • Goal setting/Accomplishment/Bilingual in Spanish, Open Invoice, coding, EFT
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • Calm and Professional Under Pressure
  • Computer Proficiency
  • Excellent Attention to Detail
  • Multi-Line Phone Systems
  • Microsoft Office Suite
  • Administrative and Office Support

Timeline

Contractor

Staffing Agencies
01.2022 - Current

Engineer Facilities Tech

Progressive Global Energy & Natural Resources
09.2019 - 10.2020

Maintenance Coordinator

Pioneer Natural Resources\Kelly Services
02.2019 - 05.2019

HSE Tech II

Pioneer Natural Resources
05.2018 - 01.2019

Collector III

Midland Memorial Hospital
06.2015 - 02.2019

Collector

Complex Community FCU
08.2010 - 06.2015

Collector

My Community FCU
01.2009 - 08.2010

Sr. Collector

Swartz & Brough, Inc
01.2004 - 01.2010

H.S -

Fort Stockton High School

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Yvette Tyler
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