Summer Torres
Help Desk Support Specialist
Alameda,CA
Summary
Former Video Editor and full-time mom is excited to establish a new
career in information technology as a full-time Help Desk Support
Specialist. In the process of completing A+ Core 2 certification. Creative thinker with a high emotional IQ able to adapt to unique complaints and queries with thorough research and expert critical thinking skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
Certification
IT Support Professional, Google
Work History
Administrative Specialist/Receptionist
AccentCare
San Ramon, CA
07.2017 - 08.2018
- Answered 30-40 incoming calls, which included handling complaints.
- Conducted research to assist with routine tasks and special projects.
- Assisted with computer and printer maintenance.
Video Editor
RINEY
San Francisco, CA
09.2010 - 03.2015
- Maintained and managed implementation of new technological improvements resulting in 30% increased in efficiency.
- Assessed expected technical challenges and developed proactive solutions.
- Worked closely with team of producers and creatives to facilitate changes and updates.
Education
Certificate - I.T. Support
Coursera
Online 01.2023 - 08.2023
Bachelor of Arts - Fine Arts
Moore College of Art And Design
Philadelphia, PA 09.1998 - 08.2002
Skills
Hardware and Software
Networking fundamentals
Operating Systems
Mobile devices
Administration
Teaching
Communication
Troubleshooting
Interpersonal
Research
Collaboration
Creative
Empathy
Writing
Adminstration
Timeline
A+ Certification Core 1/ Core 2 In-progress, Comp TIA
07-2023
Certificate - I.T. Support
Coursera
01.2023 - 08.2023
IT Support Professional, Google
06-2022
Administrative Specialist/Receptionist
AccentCare
07.2017 - 08.2018
Video Editor
RINEY
09.2010 - 03.2015
Bachelor of Arts - Fine Arts
Moore College of Art And Design
09.1998 - 08.2002