Summary
Overview
Certification
Work History
Education
Skills
Timeline
SoftwareEngineer
Summer Torres

Summer Torres

Help Desk Support Specialist
Alameda,CA

Summary

Former Video Editor and full-time mom is excited to establish a new

career in information technology as a full-time Help Desk Support

Specialist. In the process of completing A+ Core 2 certification. Creative thinker with a high emotional IQ able to adapt to unique complaints and queries with thorough research and expert critical thinking skills.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certificates

Certification

IT Support Professional, Google

Work History

Administrative Specialist/Receptionist

AccentCare
San Ramon, CA
07.2017 - 08.2018
  • Answered 30-40 incoming calls, which included handling complaints.
  • Conducted research to assist with routine tasks and special projects.
  • Assisted with computer and printer maintenance.

Video Editor

RINEY
San Francisco, CA
09.2010 - 03.2015
  • Maintained and managed implementation of new technological improvements resulting in 30% increased in efficiency.
  • Assessed expected technical challenges and developed proactive solutions.
  • Worked closely with team of producers and creatives to facilitate changes and updates.

Education

Certificate - I.T. Support

Coursera
Online
01.2023 - 08.2023

Bachelor of Arts - Fine Arts

Moore College of Art And Design
Philadelphia, PA
09.1998 - 08.2002

Skills

Hardware and Software

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Timeline

A+ Certification Core 1/ Core 2 In-progress, Comp TIA

07-2023

Certificate - I.T. Support

Coursera
01.2023 - 08.2023

IT Support Professional, Google

06-2022

Administrative Specialist/Receptionist

AccentCare
07.2017 - 08.2018

Video Editor

RINEY
09.2010 - 03.2015

Bachelor of Arts - Fine Arts

Moore College of Art And Design
09.1998 - 08.2002

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Summer TorresHelp Desk Support Specialist