JESSICA AMBROSE
York,PA
Summary
A VISIONARY EXECUTIVE, DRIVING OPERATIONAL EXCELLENCE & STRATEGIC GROWTH: Dedicated and accomplished healthcare executive, offering over 18 years of progressive leadership experience. Recognized for driving operational excellence, optimizing patient care, and enhancing overall healthcare delivery systems. Proven expertise in strategic planning, process improvement, and team leadership, with an unwavering commitment to upholding the highest standards of patient-centered care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Director of Operations
CRH Anesthesia/WELL Health
05.2022 - Current
- Executive Leader with operational responsibility for twelve states and 48+ centers, comprising Joint Ventures and Wholly Owned entities with 13 direct reports
- Manage budget planning and P&L oversight for $160M+ in annual revenue and a workforce of 400+ clinical FTEs
- Lead strategic initiatives, operational efficiencies, and financial management to drive sustainable business growth
- Optimize P&L performance, drive strategic growth, and execute high-impact operational initiatives to maximize revenue and market expansion
- Drive ASC partnership strategies, operational improvements, and standardization of processes to optimize service delivery
- Implement data-driven KPIs for team development and to improve provider utilization, scheduling accuracy, and patient satisfaction
- Develop and present comprehensive JV financial packets to Executive Leadership and JV partnership boards, providing insights into the overall financial health of the business
- Lead strategic discussions to identify opportunities for growth, address financial challenges, and gain stakeholder alignment on initiatives that drive sustained positive performance
- Oversee operations management in all locations, including recruitment, credentialing, payer strategies, human resources, staff development, portfolio improvements, reporting and team performance, compliance adherence and goal attainment across all sites
- Consistently achieving strong YOY growth, averaging 5-8%, reflecting operational efficiencies and business expansion
- Lead business development initiatives, driving $8M in revenue growth through strategic expansion and seamless integration over the last 12 months
- Achieved 7% YoY growth in 2024 and 5% in 2023 by optimizing scheduling, communication, and operational efficiencies during a period of industry challenges
- Controlled operating budgets, attaining 100% of budget in 2022 and 2023
- Sustained Patient Satisfaction Top Box scores 90%
- Recognized as the first-ever Outstanding Performance Award recipient (2023) for exceptional contributions to organizational success
- Led change management efforts to successfully implement new technologies and systems across the organization.
- Mentored team members, fostering a culture of professional growth and development.
Director of Operations
PhyMed Healthcare Group
06.2016 - 05.2022
- Lead regional anesthesia operations across 6 hospitals and 5 ASCs, optimizing practice management, financial performance, and service line expansions
- Maintained Operational Excellence with P&L responsibility for over $400m in revenue while managing 375+ FTEs and driving initiatives that increased patient satisfaction by 97%
- Partnered with cross-functional teams to implement innovative strategies for service line growth within health systems
- Spearheaded $15M+ in ASC development, led policy implementation for ASCs, and developed RCM and operational strategies to enhance efficiency, streamlined workflows, and maximized reimbursement
- Developed and executed provider staffing models to enhance resource allocation and operational effectiveness
- Secured enhanced hospital stipends by implementing new service lines, optimizing quality metrics (MIPS), improving staffing efficiencies, and restructuring payer contracts to support new staffing models with additional service lines in cardiac, pediatrics, OB, acute pain, and NORA
- These initiatives contributed to $175M in annual revenue growth while optimizing volume efficiencies and staffing models
- Established a dyad leadership model, enhancing collaboration between physicians, CRNA leads, and administrative teams
- Directed business development initiatives, partnering with hospital administration on contract negotiations and expansion opportunities
Senior HR Business Partner
FedEx Ground
05.2015 - 05.2016
- Provided strategic HR leadership, employee relations management, and compliance oversight
- Developed policies, training programs, and workforce engagement strategies to enhance team performance
- Managed diversity programs, leadership training, and HR metrics to support business objectives
Education
Master’s - Organizational-HR Management
Ashford University
12.2011
Master’s - Business Administration
University of Valencia
05.2007
Bachelor’s - International Business-Psychology
Oral Roberts University
05.2006
Skills
- Executive Leadership & Visionary Strategy
- Business Development & Market Expansion
- P&L Management & Revenue Growth
- ASC & Healthcare Operations
- Operational excellence
- Strategic Planning & Implementation
- Performance Metrics & KPIs
- Budget & Financial Oversight
Accomplishments
- Lead business development initiatives, driving $8M in revenue growth through strategic expansion and seamless integration over the last 12 months.
- Achieved 7% YoY growth in 2024 and 5% in 2023 by optimizing scheduling, communication, and operational efficiencies during a period of industry challenges.
- Controlled operating budgets, attaining 100% of budget in 2022 and 2023.
- Sustained Patient Satisfaction Top Box scores 90%.
Languages
Spanish
Certification
- Villanova University: Professional Human Resources Management- May, 2015
Timeline
Senior Director of Operations
CRH Anesthesia/WELL Health
05.2022 - Current
Director of Operations
PhyMed Healthcare Group
06.2016 - 05.2022
Senior HR Business Partner
FedEx Ground
05.2015 - 05.2016
Master’s - Business Administration
University of Valencia
Bachelor’s - International Business-Psychology
Oral Roberts University
Master’s - Organizational-HR Management
Ashford University
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