ALYSSA GRAY
TN
Summary
Professional coordinator with proven track record in patient intake and administrative support. Skilled in managing patient information, scheduling, and ensuring smooth workflows. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and maintaining high standards.
Overview
7
7
years of professional experience
Work History
Certified Revenue Cycle Representative
Ensemble Health Partners
Remote
01.2026 - Current
- Collaborated with cross-functional teams to resolve complex billing issues and improve client satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Used data entry skills to accurately document and send internal requests for account reviews.
- Handled account payments and provided information regarding outstanding balances.
Patient Intake Coordinator
Conduent
01.2024 - Current
- Facilitated timely follow-up appointments for ongoing care management, leading to better long-term health outcomes for patients.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained strict adherence to privacy regulations by securely handling sensitive patient information throughout the intake process.
- Scheduled appointments with network providers and sent precertification letters under direction of nurse case manager and medical adjusters.
- Remote
Medical Scheduling Specialist
American Health Associates
MS
12.2022 - 07.2023
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Contributed to the development of office policies related to record-keeping and appointment scheduling, increasing overall organization and efficiency within the practice.
- Performed routine audits of existing medical records to ensure accuracy, compliance with legal requirements, and proper storage procedures were followed at all times.
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
Credentialing Specialist
Memphis Cardiology & Vein Center
TN
09.2019 - 05.2022
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Improved turnaround times for processing credentials by diligently reviewing and verifying provider eligibility.
- Ensured smooth communication flow between departments by acting as a liaison between medical staff services and other administrative units.
Education
Associate - Medical Assisting
Delta Technical College
Skills
- Customer Service
- Certified Revenue Cycle Representative
- Patient Registration
- Inbound and Outbound Calling
- Office Administration
- Insurance Verification
- HIPAA Compliance Regulations
- Provider Enrollment
- Medical Appeals Handling
- Case Management
- Data Entry
- Patient Scheduling
- Medical Billing Software
- Medical Records Management
Timeline
Certified Revenue Cycle Representative
Ensemble Health Partners
01.2026 - Current
Patient Intake Coordinator
Conduent
01.2024 - Current
Medical Scheduling Specialist
American Health Associates
12.2022 - 07.2023
Credentialing Specialist
Memphis Cardiology & Vein Center
09.2019 - 05.2022
Associate - Medical Assisting
Delta Technical College