Summary
Overview
Work History
Education
Skills
Timeline
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Denisa Cutaj

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Summary

Senior IT Project Manager with more than 8 years of experience in a dynamic, fast-paced environment that requires independent time management, task prioritization, flexibility, and keen experience to identify problems and proactively work towards solutions. Ability to work well in a remote team environment, to collaborate with others, and interface with team members internal and external to the organization. Experienced in managing Technical Programs with globally distributed remote teams in the domains of Software-as-a-Service and Cloud computing. Experienced in implementing projects in agile, waterfall and hybrid methodologies. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Built solid relationships with 20+ clients to ensure quality customer service and lean product development. Ability to analyze and translate functional business requirements from stakeholders into detailed tasks for Design and Development teams.

Overview

8
8
years of professional experience

Work History

Senior Project Manager

HCL America Inc
Sunnyvale, CA
09.2020 - Current
  • Led a portfolio of projects valued at over $20M, including software development, infrastructure upgrades and cloud migration, delivering results on time and within budget
  • Managed project schedules, ensuring that key milestones were met for 10+ projects concurrently
  • Developed 10+ interactive dashboards to track key business metrics, enhancing decision-making processes for clients
  • Carried out data analysis that informed strategic initiatives, contributing to a 10% year-over-year revenue increase
  • Delivered 5 high-value data analytics projects on-time and under budget, enhancing client's operational efficiency
  • Spearheaded agile transformation, transitioning the company’s project management processes from Waterfall to Agile, resulting in a 30% reduction in delivery time for key initiatives
  • Led cross-functional teams of up to 50+ individuals, including developers, designers, QA and external vendors, ensuring smooth collaboration and timely project delivery
  • Implemented Agile Scrum methodology, improving team collaboration and reducing delivery time by 25% for key projects
  • Managed intake and prioritization process, creation of project scope & timeline for the Global Marketing CX Operations team (improved production of deliverables for 75%), also developed and maintained the program plan with detailed tasks and deliverables for CX workstreams, ensuring alignment on key activities, stakeholder needs as well as allocating resources
  • Successfully migrated applications from on-prem to AWS cloud (partnered with application teams, business teams and other stakeholders in smooth migration)
  • Championed change management processes and practices across portfolio programs, project and/ initiatives
  • Collaborated with stakeholders to integrate technology changes into the overall change roadmap; Worked with stakeholders to support the project planning effort including scoping, defining of the project deliverables, creating a logical work breakdown structure, and defining major project milestones
  • Manage, monitor and control scope, schedule, budget and quality needs of the Cyber Security Risk and Control Assessment of over 600 enterprise IT assets performed by a third-party vendor
  • Created and reported cyber security metrics with respect to the risk assessment and management activities that inform on cyber risk posture
  • Created a knowledge base of 80 internal resources, improving employee onboarding and reducing time spent per project on administrative tasks by 40%
  • Analyzed the 24-month sales results of HCL, and developed a 6-year monthly projection by revenue and customer type using Tableau
  • Assisted with project schedules and met 100% of feature deadlines by identifying and mitigating any engineering roadblocks
  • Championed the initiation, planning, execution, and closure of complex security projects which led to a 35% reduction in security risks
  • Established clear project communication plans which improved project visibility among key stakeholders by 70%
  • Mentored and directed a team of 4 junior project managers contributing to a 50% increase in team productivity
  • Ensured proper resource allocation leading to an efficiency increase of 35%
  • Designed and executed security awareness training programs leading to a 60% increase in team cybersecurity awareness
  • Enhanced risk mitigation strategies which led to a 40% decrease in security incidents
  • Delivered 10+ security projects on time and under budget, saving the company over $600K
  • Conducted a phishing simulation exercise for 500 employees, resulting in a 30% improvement in reporting suspicious emails
  • Developed strategic approaches to determine and align dependencies, proactive risk and issues identification and mitigation plans
  • Resource & Financial Management – Oversight, influence, and guidance of fiscal management and reporting for operational, product/business, technology, and vendor stakeholders; including gross labor, capital spend, and non-labor forecasting for tracking, reporting, and variance analysis; Fostered and maintained strategic vendor relationships
  • Partnered with leadership to select and onboard strategic vendor partners based on the organization’s strategic needs
  • Supported Manager and team as point of escalation to ensure vendor policies are followed
  • Facilitated, supported, and took a leading role in orchestrating the execution of User Acceptance Testing
  • Collaborated with Principal Investigators to supervise and manage the technical implementation of a sophisticated enterprise-level web-based software solution
  • Attended Scrum of Scrums to coordinate dependencies across various other scrum teams in Agile Release train, worked with Release Train Engineer (RTE), System Architects and system Team for Infrastructure requirements and to support integration testing
  • Produced weekly, monthly, and quarterly recurring Tableau dashboards which fulfilled basic information requests, also helped monitor trends and measure KPIS
  • I have also worked on a series of software development projects that have as a scope setting up an ERP (Enterprise resource planning) tool called SAP fieldglass
  • Me and the team that I managed were in charge of creating this customized fieldglass tool with functionalities such as timesheets entry and approval, onboarding and offboarding, new hire trainings and task assignment, employee assessment, reports, analytics, and dashboards
  • For this project I managed the initiative end to end, starting with the meetings for Q&A sessions with our Human Resources team, gathering scope and high level requirements from the business side (HR), documenting and finalizing these details, creating a release backlog, writing the user stories, estimating, planning and developing the application in 3 week sprints, testing, demoing the developed functionalities and features, deploying the code to production, training end users with the new functionality and monitoring the projects after go live for 60 days of post implementation support
  • I also managed and controlled the ERP Implementation budget from an Opex and Capex perspective providing monthly reports and KPIs
  • At the end of the project I worked with the vendor to provide training and support to our client company's employees to ensure a smooth transition to the new system
  • Tracked team progress by creating sprint burndown charts and Release burndown charts
  • Tracked and communicated team velocity and sprint/release progress
  • Performed sprint retrospectives to capture lessons learned and what can be improved in next sprint
  • Facilitated and co-led with customer regular status meetings with the project team, sponsors, and all stakeholders
  • Collaborated with the Project Management Office (PMO), client project management, and steering committee to contribute to project-related decisions, address issues, manage risks, and deliver timely status reports on consulting tasks and project milestones
  • Engaged in the development of requirements, specifications, and Statements of Work (SOW) for vendors, contractors, and consultants involved in company projects

IT Project Manager

United Health Group
Minnetonka, MN
03.2018 - 08.2020
  • Coordinated the end-to-end process of designing, developing, and implementing intricate and multi-phased Salesforce CRM projects
  • This involved establishing the JIRA structure and project boards, leading sprint planning sessions, validating user stories and task assignments in JIRA, conducting product backlog grooming sessions, developing roadmaps with size estimates and release plans, and creating client and team dashboards in JIRA
  • Supported the transformation and self onboarding applications into CI/CD pipelines using Agile & Azure DevOps
  • Used docker containers and docker consoles for managing the application lifecycle
  • Collaborated with DevOps Engineer to Use terraform to write Infrastructure as a code and to create Terraform scripts for EC2 instances, load balancers and S3 buckets
  • Led daily stand-ups, demos, and retrospectives, actively addressing roadblocks, providing data for status reporting, and updating project management documentation, including MS Project Server, risk registers, and more
  • Managed medium and large initiatives involving cross-functional teams of developers, programmers, analysts, and network specialists
  • Established and maintained RAID logs, driving the resolution of risks and issues
  • Led teams across diverse technical, financial, and business disciplines, ensuring a focused approach on business objectives and tracking progress to meet project milestones within designated timelines and budget constraints
  • Spearheaded a $2M identity and access management project, reducing unauthorized access incidents by 75% and improving compliance with industry regulations
  • Coordinated project deliverables within deadlines, resulting in 100% project completion rate
  • Effectively managed change requests ensuring all parties were kept informed of impacts on cost, timing and functionality
  • Collaborated with stakeholders to define project scope and objectives, contributing to 15% increase in project success rates
  • In the context of initiatives for the Claims team, spearheaded projects aimed at automating manual tasks within the claims review process
  • This included implementing measures to hide sensitive patient information during the transmission of claim-related documents between departments or teams
  • The software developed successfully concealed data fields such as Gender, Race, Ethnicity, age, and address of the patients
  • Accountable for the profit/loss of portfolios, overseeing business plans, financial management, cost proposal development and submission, scope management, legal compliance, and handling contract invoicing with third-party vendors
  • Facilitated team meetings, providing meeting minutes and action items where needed
  • Planned for migration schedule from multiple platforms to one consolidated platform using the AWS cloud platform
  • Coordinated and managed code releases and shared APls with other IT groups
  • Manage a deployment project to handle the integration of legacy platforms to Salesforce.com (including user and license administration / troubleshooting / data migration)
  • Planned, managed and executed course of large and complex projects in a PMO providing day - to-day management and oversight to the portfolio, following established project management methodology
  • Supported the development of proposals (in response to RFPs, RFIs and Task Orders), statements of work, and ELAs to include drafting estimation of effort/cost
  • Managed the process for IT projects including timelines, resource requirements and cost estimates at all stages within the software development lifecycle (SDLC) using the Sales Cloud
  • Developed project management documentation including project charters, schedules, work breakdown structures (WBS), user documentation, training, milestone charts, resources graphs, budget reports, roadmaps, Organizational Breakdown Structure (OBS),Project & Risk Management Plans, and responsibilities matrix
  • Managed the implementation plan of several large scale Salesforce.com projects including activities of data mapping, object modeling, page layout design and rule logic definition in context of Salesforce.com application
  • Led cross-functional teams of 25 individuals in Latin America and Australia and managed contracts of vendors in India and Australia
  • Led web-based projects using to create the user interface, overall functionality and navigation, back-end development, user acceptance testing and execute go-live deployment
  • Created and maintained schedule in MS Project and crashed and fast tracked activities to avoid late deliveries and meet changing needs and requirements of senior management
  • Identified critical risks and created contingency plans in case issues occurred during or after implementation
  • Prototyping, design, configuration, and customization of the SharePoint workspace to track deliverables, issues, documentation and technical aspects and supporting materials related with the project
  • Held Gate review meetings to ensure timely completion and delivery of the project
  • Completed Infrastructure projects successfully - Windows Server upgrades, Physical to Logical server conversions, Oracle Database upgrades / migration

Business Analyst

Chase Bank
New York, NY
01.2017 - 03.2018
  • Successfully led diverse projects for notable clients, including Anthem, Atlantis, and Carelon X, focusing on enhancing functionalities, resolving production issues, and addressing client reporting and auditing needs
  • Employed Waterfall Methodology for project execution while also demonstrating proficiency in Agile/Scrum principles and methodologies
  • Utilized Clarity for project forecasting and Rally for monitoring project progress, ensuring transparency and effective project management
  • Played a pivotal role in planning and designing business processes, providing recommendations for improved efficiency, and estimating costs and benefits for strategic decision-making
  • Led business analysis efforts, gathering, defining, and refining requirements through collaboration with stakeholders
  • Maintained and prioritized backlogs (epics, features, user stories) to guide agile software development teams toward successful project delivery
  • Collaborated with software/product designers to establish quality assurance parameters, wrote and reviewed test cases, and oversaw the entire QA process, ensuring high-quality deliverables

Education

Bachelor's Degree - Software Engineering

Stratford University
05.2018

PMP Certification - Project Management Professional Certificate

PMI Institute
12.2022

Skills

  • Service Now
  • Change Management
  • Rally
  • SharePoint
  • Salesforce
  • Quality Center
  • Foundation Server
  • Visio
  • Microsoft Project
  • Microsoft Dynamics D365
  • OPPM
  • JIRA
  • ALM
  • Test Director
  • Microsoft Test Manager (MTM)
  • Airtable
  • Wrike

Timeline

Senior Project Manager

HCL America Inc
09.2020 - Current

IT Project Manager

United Health Group
03.2018 - 08.2020

Business Analyst

Chase Bank
01.2017 - 03.2018

Bachelor's Degree - Software Engineering

Stratford University

PMP Certification - Project Management Professional Certificate

PMI Institute

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Denisa Cutaj