Lannie Thompson

Background has been in customer-centered, front-line and management within the airline and hospitality areas. With a proven track record of turning guest satisfaction scores to their highest levels, opening new hotels from pre-construction to post-opening, I am always striving to create a team - and earn success for all! Winning the Employee of the Year Award, at American Airlines, an amazing six times - by setting amazing goals and outperforming those aspirations, was a highlight in my airline career. In hospitality, I have grown the business, found, and retained, new business. Demanding guest satisfaction, while always keeping an eye on the bottom line, is in my DNA. People would consider me a relationship builder and a mentor.

I advanced the revenue of the Holiday Inn Express, even after new ownership and ongoing construction.




I was awarded the Employee of the Year at American Airlines (formerly USAirways) six times.




At one of my hotels, as GM, we were awarded the Hotel Most Improved within six months of my taking the position.

SABRE, airline certification

CHA, hotel administrator (expired)

CCMA, Certified California Medical Assistant (expired)

Certified Travel and Tour Manager

Notary Public

I have been working independently with Door Dash, after semi-retirement from the hospitality business, in order to care for an elderly parent. I wish to return to full-time employment now that my familial responsibilities have ended.