Patty Hill
Hutchinson,MN
Summary
Retired Claim Specialist with over 43 years of experience in the insurance industry. Excellent customer service, telephone and writing skills. Many insurance designations achieved through career as adjuster as well as some college courses.
Overview
44
44
years of professional experience
Work History
Senior Claims Specialist
American National Insurance Company
Springfield, MO
07.2002 - 06.2020
- Conducted thorough claim investigations on Homeowner, Farm and Commercial property claims.
- Review of insurance policies and applicable endorsements to determine coverage. Specialized in interpretation of commercial and farm policies.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Managed large inventory of claims (approximately 100 at any given time).
- Managed inbound phone calls about 50% of work day.
- Resolved complex, severe exposure claims, such as total loss fires and weather related storms, using high service oriented file handling.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims, collaborating with Special Investigation Unit to further investigate suspicious losses.
- Interviewed agents and policyholders addressing coverage issues related to uncovered damaged property. Recorded statements to determine if coverage should have been included under policy. Addressed possible Errors & Omissions Claim against agent.
- Payments issued to policyholders for covered losses.
Customer Service Supervisor
Royal And SunAlliance Insurance Company
Milbank, SD
07.1976 - 07.2002
- Created, prepared and delivered reports to various departments.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Assessed and authenticated customer exchanges, voids and returns.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Education
High School Diploma -
Milbank High School
Milbank, SD05.1976
Skills
- Claim Amount Calculations
- Claims Investigations
- Claims Procedures
- Claims Evaluation
- Reporting Fraud Detection
- Claim payments
- Team Support
- Complex Problem-Solving
- Complex Coverage Issues
- Client Relationships
- Work Prioritization
- Confidential Records Management
- Claim Validity Determination
Additional Information
I volunteer part time through Lutheran Social Services as a senior companion. I visit and assist senior members of our community.
Timeline
Senior Claims Specialist
American National Insurance Company
07.2002 - 06.2020
Customer Service Supervisor
Royal And SunAlliance Insurance Company
07.1976 - 07.2002
High School Diploma -
Milbank High School
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