Marilyn Adams
Wingate,United States
Summary
I am a current junior at Wingate University on the path to become a physician assistant in psychiatry. My major is psychology with minors in sociology, women and genders studies, and biology. I have worked at 3 different customer service jobs in the past that have allowed me to gain the skills of communication, hard work, managerial experience, teamwork, organization, problem solving, and much more. I am well established in fast-paced and challenging environments and I am eager to learn with aptitude for applying new knowledge with skill and efficiency. I am a detail-oriented team player with strong organizational skills and I have the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Crew Member
Cook Out
05.2022 - 08.2023
- I worked as a crew member while being proficient in every position, training new employees, handling money quickly and efficiently, having the ability to quickly problem solve, handled customer complaints and concerns, and worked efficiently with a team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
Shift Leader
Dairy Queen
09.2021 - 05.2023
- I worked as a shift lead on the management team while quickly learning every position, managing an entire crew by myself for 12+ hours a day.
- Handled all problems quickly and efficiently
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Answered the phone to provide customers with solutions and answers to their problems or concerns
- Kept everything clean and sanitized
- Interacted with customers throughout the day in order to quickly move them through the line and keep everyone satisfied, while also working well under high pressured situations.
Customer Service Lead
Bojangles' Restaurants, Inc
08.2020 - 08.2021
- Worked as a service leader that helped serve customers while overlooking and managing our service team
- Was proficient in all positions while being able to solve issues quickly
- Worked in an efficient team to achieve our goal, and I handled money quickly and efficiently, all while training new employees at the same time.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Education
Bachelor of Science - Psychology
Wingate University
Wingate, NC05.2025
High School Diploma -
Lexington Senior High School
Skills
- Management
- Organization Skills
- Money Management
- Problem Solving
- Quick Decision-Making
- Efficient Service
- Great Customer Service
- Leadership
- Communication
- Sales
- Fast Learner
- Teamwork and Collaboration
References
Bojangles
Austin Mills: 336-862-5904
Brenden Goedeck: 336-954-0655
Dairy Queen:
Breanna Williams: 704-202-5906
Bradley Ryte: 704-837-5116
Cook Out
Chris Jens: 336-465-6622
Timeline
Crew Member
Cook Out
05.2022 - 08.2023
Shift Leader
Dairy Queen
09.2021 - 05.2023
Customer Service Lead
Bojangles' Restaurants, Inc
08.2020 - 08.2021
Bachelor of Science - Psychology
Wingate University
High School Diploma -
Lexington Senior High School