Terrie Randolph
Troy,Texas
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
9
9
years of professional experience
Work History
Transportation
Troy ISD
08.2019 - Current
- Ensured timely arrivals and departures by strictly adhering to established schedules and routes.
- Maintained a clean, safe, and comfortable environment for passengers through regular vehicle inspections and cleaning.
- Reduced accidents by consistently following traffic laws, safety procedures, and defensive driving techniques.
Service Clerk
Downing Transportation
09.2014 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined the customer service process for increased efficiency and improved response times.
- Managed a high volume of calls and emails, ensuring timely responses and accurate information.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Reduced order processing times by implementing efficient organizational systems for tracking and managing requests.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
Education
High School Diploma -
Moody High School
Moody, TX08.1981
Skills
- Time Management
- Problem Solving
- Strategic Planning
- Organizational Skills
- Customer Service Orientation
- Team Leadership
- Attention to Detail
- Transportation Safety
Timeline
Transportation
Troy ISD
08.2019 - Current
Service Clerk
Downing Transportation
09.2014 - Current
High School Diploma -
Moody High School
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