Nina Knox

• Remote position
• Outbound calling CVS patients to schedule their medication delivery, contacted medical doctors if there were any PAs (prior authorizations) on the patients accounts, and made sure all information for patients accounts was updated as needed.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

Handled inbound calls from Southern California Edison customers. My job entailed scheduling turn ons and offs of electricity for new, existing, and old customers. as well as any billing, movement of service, and informing customers of the different rate plans and any new services that was being offered for residential and businesses.

• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Readied items for sales floor stocking by affixing tags and preparing shelf labels.
• Maintained effective team member communication.
• Blocked and faced products on displays and shelves in accordance with company policy.

• Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
• Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
• Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
• Completed projects on time and under budget while resolving complex issues for senior leaders.
• Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.