Alexis Ellis
Zion,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Proactive [Job Title] with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Diligent [Job Title] skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Conscientious [Job Title] with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
H&r Block
Zion, IL
01.2021 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided information regarding charge accounts and loyalty programs.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Customer Service Representative
Ametek
Waukegan, IL
03.2020 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled day-to-day customer contact via phones, faxes and emails.
Representative
Walmart
Zion, IL
03.2018 - 05.2019
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Understood each target customer's business model, mapped out organization and identified unique technology needs.
- Researched relevant resources to assist members, identified member representation needs, and troubleshot next steps to provide optimal support for member.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Education
High School Diploma -
Zion Benton Township High School
Zion, IL06.2019
Skills
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- POS Systems and Ordering Platforms
- Understanding Customer Needs
- Issue and Complaint Resolution
- Creative Problem Solving
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Verbal and Written Communication
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Customer Account Management
- Data Entry and Maintenance
- CRM Software
- De-escalation Techniques
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Order and Refund Processing
- Upselling Products and Services
- LiveChat Messaging
- Membership Inquiries and Renewals
- Microsoft Office Suite
Certification
- [Area of certification], [Company Name] - [Timeframe]
helping others & accommodating others
helping find the best way to help the customer. Giving the customer the satisfaction! always making them feel as if they are right
Timeline
Customer Service Representative
H&r Block
01.2021 - 04.2022
Customer Service Representative
Ametek
03.2020 - 12.2021
Representative
Walmart
03.2018 - 05.2019
High School Diploma -
Zion Benton Township High School
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